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Director, Enterprise Systems Product Management
2 months ago
Bandwidth delivers world-class messaging, voice, and emergency service connectivity for the world’s biggest brands. We are the APIs and global network behind the platforms that the Global 2000’s use to power their internal communications, contact center platforms, apps, and software. We transform interactions for top-tier orgs—and we do it on a global scale. We’re the only ones who marry the power of our global network with the control and agility offered by our enterprise-grade APIs. Unmatched reliability meets unparalleled control. That’s the Bandwidth way.
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For
We are seeking a visionary and AI-forward Enterprise Systems Product Manager to guide the delivery of intelligent, automated solutions that transform our internal operations. You will be the driving force behind the product life cycle, ensuring alignment between business needs and cutting-edge technology. You will collaborate with stakeholders, and engineers, and cross functional teams to define a product roadmap that leverages low-code/no-code platforms and AI capabilities to streamline processes, boost productivity, and unlock data-driven insights.
What You'll Do
- Envision and strategize: Define the product vision, roadmap, and growth opportunities, ensuring alignment with the company's strategic objectives and the evolving AI landscape.
- Prioritize and plan: Assess business value, build compelling cases, and prioritize features, epics, and themes to maximize impact and maintain focus on those initiatives that deliver the most value.
- Lead and collaborate: Serve as the primary liaison between stakeholders, engineers, and AI specialists, fostering collaboration, clear communication, and effective decision-making throughout the product delivery process.
- Bridge business and technology: Translate complex business requirements into actionable user stories and technical specifications, ensuring that the delivery team has a clear understanding of the desired outcomes.
- Embrace AI and automation: Keep up with the latest developments in generative AI, such as large language models, text-to-image generators, and other creative AI tools. Staying informed about these cutting-edge technologies and leveraging them when appropriate to drive innovation and efficiency within your product(s).
- Empower the team: Provide guidance and support to the delivery team, ensuring they have the necessary resources, information, and prioritization to achieve sprint goals and deliver value iteratively.
- Champion user-centricity: Advocate for the end-user experience, ensuring that delivered solutions are intuitive, user-friendly, and seamlessly integrated into existing workflows.
- Measure and iterate: Define key performance indicators (KPIs) and track product performance, using data-driven insights to inform decision-making and continuous improvement efforts.
- Bachelor's degree: In Computer Science, Information Technology, or a related field, or equivalent experience.
- Proven experience: 3-5 years of experience as a product manager/owner, ideally with exposure to enterprise systems and AI-powered solutions.
- Technical fluency: Familiarity with low-code/no-code platforms (e.g., Retool, UI Bakery, n8n), AI tools (e.g., OpenAI, Langchain), and scripting languages (e.g., JavaScript, Python).
- Strategic mindset: Ability to think strategically, anticipate future trends, and deliver a product roadmap that aligns with long-term business goals.
- Leadership and influence: Excellent communication, presentation, and leadership skills to inspire and motivate teams and stakeholders.
- Problem-solving acumen: Sharp analytical and problem-solving skills to identify and address challenges effectively.
- Data-driven approach: Ability to gather and analyze data to inform decision-making and measure product success.
- Adaptability and curiosity: A passion for learning and staying ahead of the curve in the rapidly evolving fields of AI and automation.
The Whole Person Promise
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
- 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
- All new hires receive four weeks of PTO.
- PTO Embargo. When you take time off (of any kind) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
- Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
- “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
- 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.
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