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Strategic Director of Enterprise Solutions

1 month ago


Raleigh, North Carolina, United States Prometheus Group Full time

About Prometheus Group

Prometheus Group is a dynamic and values-driven organization dedicated to delivering exceptional enterprise asset management (EAM) solutions to its global customers. As a rapidly-growing software company, we are committed to empowering our customers to achieve their strategic goals through our innovative solutions.

Job Summary

The Director of Professional Services plays a pivotal role in leading our Professional Services Organization, driving strategic vision, and delivering best-in-class services to our customers. Reporting to the Vice President of Professional Services, this leader is responsible for developing and executing strategies to deliver high-quality services, including consulting, implementation, and support.

Key Responsibilities

  • Develop and execute strategies to deliver exceptional services, meet revenue targets, and drive customer satisfaction.
  • Work closely with the VP of Professional Services to establish and manage goals and responsibilities for the services team.
  • Promote the value of Prometheus Group's Professional Services through hands-on technical preparation and presentation work for key accounts.
  • Lead the Professional Services team to achieve billable utilization targets, core knowledge, communication, and execution excellence.
  • Establish a high bar for team member expectations and provide timely feedback and development assistance.
  • Monitor performance, provide guidance, and lead services team members to their optimum performance levels and career development.
  • Manage resource assignments, staffing levels, and recruitment as needed.
  • Identify and implement process improvements and tool enhancements to support the services team.
  • Remain knowledgeable and up-to-date on Prometheus Group product releases.

Requirements

  • Bachelor's Degree
  • Extensive experience in professional services or consulting roles, preferably within the enterprise software or technology industry.
  • Working knowledge of maintenance practices highly preferred.
  • 5+ years' experience working with ERP, EAM, and CMMS solutions required.
  • Proven track record of managing revenue targets for PS services.
  • Strategic thinking and the ability to align professional services initiatives with overall company goals.
  • Top-notch leadership and people management skills, inspiring and motivating teams to deliver exceptional results.

Benefits Overview

We offer an attractive benefits program to meet the diverse needs of our teammates:

  • Employee base HSA plan, dental, life, and short-term disability coverage 100% paid for by Prometheus Group.
  • HSA & FSA plan options.
  • Retirement Savings with Generous Company Match & Immediate Vesting.
  • Gym membership to O2 Fitness.
  • Casual dress attire.
  • Half-Day Fridays.
  • Generous Paid Time Off.
  • Company Outings, Trips & Activities.

Prometheus Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.