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Production Support Engineer

2 months ago

Miami, United States Selby Jennings Full time

Production Support Engineer


This individual will be responsible for providing production support and ownership of critical applications used across Middle Office, Operations, and Treasury teams. These applications contribute to the firm’s PnL calculations, risk management and regulatory reporting.


In doing so, you will be working very closely with development teams to ensure that the environment is stable, resilient, and new features and functionality are delivered in a timely fashion.


Principal Responsibilities:

· End to end ownership of the production environment

· Infrastructure management, incident response, and problem management

· Release planning and deployment

· Support cloud-based pipelines, applications, and infrastructure

· Capacity Planning / BCP Testing

· Build strong relationships with development and end-users/clients

· Foster the DevOps and automation culture

· Proactively identify problems and propose solutions

· Focus on client service and delivery


Qualifications:

· 7+ years’ experience supporting an enterprise environment

· Background in Computer Science, Electrical Engineering or equivalent field.

· Excellent communication skills and strong sense of urgency and ownership

· Experience supporting business facing and financial applications

· Strong scripting skills in one of the following: Python (preferred), PowerShell, Perl, etc.

· Must have excellent SQL skills - be able to run and understand complex queries

· Ability to support both Windows and Unix/Linux environments

· Exposure to the following: CI/CD, AWS, Kafka, Data lakes