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Production Support Specialist
3 months ago
Production Support Specialist
Location: Remote/ hybrid in Rockville, MD
Long Term
Job Description:
This position uses a blend of DBA, DevOps, CI/CD, and scripting skills. The production support specialist must have experience in software maintenance, support, and operations and will ensure the functionality and usability of internal software applications while diagnosing and resolving application issues. Additionally, the production support specialist must have experience supporting applications in the cloud. The production support specialist must have a solid understanding of cloud DB technologies such as Snowflake, and the ability to write queries against Snowflake and develop scripts using Python/PowerShell that Extract, Transform and Load data. The production support specialist will be responsible for performing daily, weekly, monthly, quarterly, and yearly operation tasks required for ongoing functionality of software applications. You will troubleshoot errors and production problems via help desk tickets, and initiate corrective actions, along with preventive techniques where appropriate. The position is responsible for creating operational run books and other documents related to production control work as needed. This is a contract position and is on a rotational on-call schedule. On-premises work in Rockville, MD is required.
Responsibilities:
- Develop, maintain, and optimize continuous integration and continuous deployment (CI/CD) pipelines to automate software build, test, and deployment processes.
- Automate repetitive tasks and processes using scripting languages (e.g., Python, PowerShell) to enhance efficiency and reduce manual intervention.
- Understand and manage scalable, secure, and reliable cloud-based infrastructure using tools such as AWS, Azure.
- Use IaC tools (e.g., Terraform, CloudFormation) to define and manage infrastructure, enabling version control and automation of environment setups.
- Create and maintain comprehensive documentation for infrastructure, processes, and configurations to ensure knowledge sharing and continuity.
- Develop and maintain disaster recovery plans, backup strategies, and ensure data integrity and availability in case of failures.
- Work closely with development, QA, and operations teams to ensure seamless integration and delivery of software solutions.
- Provide advanced technical support and troubleshooting for complex issues, acting as an escalation point for junior engineers and ensuring swift resolution.
- Lead the resolution of high-priority incidents, coordinating with internal teams to minimize impact and restore normal operations promptly.
- Maintain professional and clear communication with business, ensuring they are informed about progress, resolution steps, and preventive measures.
- Conduct thorough root cause analyses for recurring issues and implement robust solutions to prevent future occurrences.
- Monitor system performance and reliability, proactively identifying potential issues and implementing preventive measures.
- Develop and maintain internal tools and scripts to automate common support tasks and improve efficiency.
Requirements::
- Bachelor’s degree in computer science, Engineering, or related field.
- A minimum of 8 year of experience in Microsoft SQL Servers with proven experience as an SQL Database Administrator, Database Engineer, or in a similar role. Having a good level of understanding on database high availability and disaster strategies is required.
- Minimum of 5 years of experience in DevOps Engineer or in a similar technical support role.
- Proficiency is deploying web applications, WCF services, REST API using Microsoft .Net framework.
- Proficiency with CI/CD tools such as Azure DevOps, Jenkins, or similar.
- Experience with Infrastructure as Code (IaC) tools such as Terraform or CloudFormation.
- Familiarity with containerization technologies (e.g., Docker) and orchestration platforms (e.g., Kubernetes).
- Experience with cloud platforms such as Azure or AWS is required.
- Experience in Agile/Scrum methodologies.
- Candidate must have effective verbal, non-verbal and written communication skills and ability to communicate across different levels of the organization
- Ability to analyze, resolve and document problems and resolutions
- Ability to work as part of a cross-cultural teams, excellent inter-personal skills in areas such as teamwork, facilitation, and negotiation. Ability to work independently or part of a team.
