Operations Manager

4 days ago

Florence, United States PCNA Full time

Who are we?

Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. Our employees are spread across six locations.


What we offer you

  • Full healthcare and benefits The health and wellness of our employees is important to us, that’s why we offer benefits including medical, vision, dental, short-term disability, and more
  • Flexible scheduling
  • 401k Matching
  • Generous Paid Time Off and Holidays
  • PCNA Cares Share Fund – donating to teammates in times of need


Why you will make it your career

  • We value our employee’s contributions in a collaborative and inclusive work environment
  • Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger
  • As the industry leader for environmental responsibility, sustainability is the key to every decision we make
  • We invest heavily in modernization, operating more efficiently with cutting edge digital technology


Our Values

  • Delight Customers: Treat our customers the way you’d like to be treated.
  • Think Team: Work together to get the job done. Be inclusive and collaborative.
  • Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen.
  • Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative
  • Say It Like It Is: Be candid, honest and respectful. Offer constructive insights and welcome other’s input.


Our Businesses

Leed’s is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products,​ offerin​g deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories; Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high-quality drinkware categories. Spoke’s print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs


The Position

The Production Manager is responsible for the organization and activities of the entire facility with a sales revenue of approximately $15 million and approximately 30-50 employees. With oversight of the operation, this leader optimizes labor, material and time, while ensuring the highest levels of product quality and workplace safety.


Key Responsibilities

  • Oversees the facility with production environment, including approximately 30-50 exempt and non-exempt permanent and temporary employees
  • Monitor productivity and ensure product quality
  • Ensure reduction of waste within the process
  • Audits production (randomly inspect pieces) to verify conformance to customer specifications
  • Directs supervisors and others to ensure that targets are met for quality, productivity, throughput time and on time delivery
  • Empowers supervisors and others to identify and eliminate issues in order to reduce costs and throughput times to increase productivity as well as identify and eliminate issues that lead to poor quality and/or scrap
  • Remains current with industry technology, processes, and practices
  • Ensures that equipment and facility maintenance needs are being addressed in a timely manner
  • Manages team members to ensure on time delivery of product to customers and downstream departments, production to plan, and intra-department material flow
  • Oversees and plans departmental staffing levels on a day-to-day basis
  • Mentors / develops the department Supervisors and Coordinators Develops the skills and abilities of team members within the department; oversee training efforts; coach and counsels under- performing employees
  • Directs team member training and developmental opportunities as well as solicits ideas to continuously improve department operations
  • Oversees employee performance reviews and disciplinary actions
  • Manage workplace safety, in particular the authority to stop any activity that is deemed unsafe or that may pose an unacceptable risk of injury to any employee
  • Continuously monitors the operation to ensure that employees adhere to safe work practices and to ensure that there are no hazards in the workplace
  • Ensure workplace cleanliness and orderliness
  • Plans and analyzes business needs, budgeting, and forecasting, performing semi-annual budgeting and forecasting activities as required


Skills and Knowledge

  • Embroidery experience
  • Ability to work in a highly collaborative style across multiple departments
  • Continuous Improvement and Lean Manufacturing
  • Data Analysis, statistics, presentation
  • Leadership and Organizational development
  • Performance Management


Minimum Qualifications

  • 10+ years’ experience in manufacturing or operations with at least 5 years in a management role; leadership of at least 30 employees and $10-$15M in revenue through the operation
  • Process Engineering experience
  • Demonstrated track record of creating value through operations excellence
  • Ability to work flexible hours as required to support area of responsibility
  • Fluency in Spanish is required



Together we inspire pride


We want our team members to be proud of the essential work they do, our commitment to the sustainability, and the overall customer experience. We are a culture that will invest heavily in our people, our company and in state-of-the-art technology to be at the forefront of innovation.


PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws.

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