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Plumbing Service Operations Manager

2 months ago

Florence, South Carolina, United States Quality Service Company Full time
Job Summary

We are seeking a highly skilled and experienced Service Manager to oversee the plumbing service operations of our company. As a key member of our team, you will be responsible for managing the daily dispatching and efficiencies of our service technicians, as well as customer relations, billing, and warranty claims.

Key Responsibilities
  • Manage the plumbing service operations, including dispatching and efficiency of service technicians
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Review and approve all billing and warranty claims
  • Collaborate with other managers to ensure seamless communication and coordination
  • Provide training and development opportunities for service technicians
Requirements
  • 3+ years of experience in the plumbing industry, with a focus on service and installation
  • Proven track record of success in managing service operations and improving customer satisfaction
  • Excellent communication and leadership skills
  • Ability to read and analyze business reports and translate information into actionable items
  • Proficient in Microsoft Office products
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

We are an equal opportunity employer and welcome applications from diverse candidates. Please submit your application online, as we do not accept phone calls or in-office inquiries about this position.