Desktop Support Analyst

1 month ago

Santa Monica, United States Mondo Full time

Job Title: Desktop Support Analyst

Location-Type: Onsite 5 days/week in Santa Monica with monthly travel to LA

Start Date Is: November 4th

Duration: 6-month contract

Compensation Range: $30-40/hr W2


Job Description:We are seeking a dedicated IT Desktop Support Technician to join our client's Level-2 support team. The ideal candidate will have a strong background in providing hardware and software support for both MAC and PC environments, as well as experience with SCCM, JAMF, Office365, and Adobe applications. This role involves overseeing inventory management and supporting AI integrations with office products.

Day-to-Day Responsibilities:

  • Deliver exceptional customer service by communicating effectively with users and providing timely resolutions.
  • Evaluate and manage end user issues, escalating to management as necessary.
  • Collaborate with IT teams for effective issue resolution and feedback.
  • Provide comprehensive desktop support for MAC and PC users.
  • Address network connectivity issues, printer, email, handheld device, and software application problems.
  • Administer and troubleshoot Office365 applications.
  • Support Adobe Creative Cloud applications, including installation and access issues.
  • Utilize SCCM and JAMF for software deployment and management.
  • Oversee inventory management of hardware and software assets.
  • Assist with end user issues related to AI tools and office products.
  • Maintain documentation of technical procedures and troubleshooting steps.
  • Achieve monthly SLA targets for incidents and service requests.
  • Configure and troubleshoot email clients like Microsoft Outlook.
  • Support mobile devices, including Android and iPhones.
  • Lead and supervise IT projects as directed by management.

Must-Haves:

  • 5+ years of IT experience in a complex organization.
  • Bachelor's degree in a technical discipline or equivalent experience.
  • Proven ability to communicate effectively across diverse teams and cultural backgrounds.
  • Excellent analytical, problem-solving, and troubleshooting skills.
  • Strong interpersonal and relationship-building abilities.
  • Experience with Azure AD and On-Prem AD administration.
  • Familiarity with anti-virus/malware protection and login scripts.

Nice to Haves:

  • Experience with large-scale IT initiatives.
  • Willingness to travel as needed.
  • A proactive "can do” attitude.
  • Ability to work independently and in a team with minimal supervision.

  • Desktop Support Analyst

    1 month ago

    Santa Monica, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a contract to hire employment opportunity for a Desktop Support Analyst in Santa Monica, California. This role is crucial to our technology department, providing IT services and support. As a Desktop Support Analyst, you will be responsible for hardware and software support, inventory management, and supporting...

  • Desktop Support Analyst II

    5 days ago

    Santa Monica, United States DYOPATH Full time

    DYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is...

  • Desktop Support Analyst

    1 month ago

    santa monica, United States Mondo Full time

    Job Title: Desktop Support AnalystLocation-Type: Onsite 5 days/week in Santa Monica with monthly travel to LAStart Date Is: November 4thDuration: 6-month contractCompensation Range: $30-40/hr W2Job Description:We are seeking a dedicated IT Desktop Support Technician to join our client's Level-2 support team. The ideal candidate will have a strong background...

  • Desktop Support Analyst

    3 weeks ago

    santa monica, United States Everest Consultants, Inc. Full time

    Job Title: Desktop Support AnalystLocation: Santa Monica, CAJob Type: ContractDuration: 6 monthsHours: 8.00am – 5.00pmPay Rate - $30 - $35/hr on W-2 (No 1099 or C2C)Job Summary: We are seeking a dedicated and skilled IT Desktop Support Technician to join the Level-2 support team. The ideal candidate will possess a strong background in providing hardware...

  • Desktop Support Analyst

    3 weeks ago

    Santa Monica, United States Everest Consultants, Inc. Full time

    Job Title: Desktop Support AnalystLocation: Santa Monica, CAJob Type: ContractDuration: 6 monthsHours: 8.00am – 5.00pmPay Rate - $30 - $35/hr on W-2 (No 1099 or C2C)Job Summary: We are seeking a dedicated and skilled IT Desktop Support Technician to join the Level-2 support team. The ideal candidate will possess a strong background in providing hardware...

  • Desktop Support Analyst

    3 weeks ago

    santa monica, United States Everest Consultants, Inc. Full time

    Job Title: Desktop Support AnalystLocation: Santa Monica, CAJob Type: ContractDuration: 6 monthsHours: 8.00am – 5.00pmPay Rate - $30 - $35/hr on W-2 (No 1099 or C2C)Job Summary: We are seeking a dedicated and skilled IT Desktop Support Technician to join the Level-2 support team. The ideal candidate will possess a strong background in providing hardware...

  • Desktop Support Analyst

    3 weeks ago

    Santa Monica, CA, United States Everest Consultants, Inc. Full time

    Job Title: Desktop Support AnalystLocation: Santa Monica, CAJob Type: ContractDuration: 6 monthsHours: 8.00am – 5.00pmPay Rate - $30 - $35/hr on W-2 (No 1099 or C2C)Job Summary: We are seeking a dedicated and skilled IT Desktop Support Technician to join the Level-2 support team. The ideal candidate will possess a strong background in providing hardware...

  • Technical Desktop Support Specialist

    4 weeks ago

    Santa Monica, California, United States Mondo Full time

    Job Title: Desktop Support AnalystLocation-Type: Onsite 5 days/weekJob Description:We are seeking a dedicated IT Desktop Support Technician to join our client's Level-2 support team. The ideal candidate will have a strong background in providing hardware and software support for both MAC and PC environments, as well as experience with SCCM, JAMF, Office365,...

  • Desktop Support Specialist

    4 weeks ago

    Santa Monica, California, United States 1872 Consulting Full time

    Job SummaryThis Desktop Support Technician role at 1872 Consulting involves providing exceptional customer service in a professional services environment. The ideal candidate will work with the Service Desk to resolve escalated technical issues, install and troubleshoot hardware and software, and maintain current knowledge of relevant technologies.Key...

  • Senior Desktop Support Technician

    3 weeks ago

    santa clara, United States Magnit Full time

    This is a contract and 100% onsite role through Magnit Global with one of the world’s leading premier provider of networking and security solutions in the US. This is NOT a C2C opportunity and is on W-2.Client DetailsJob Position : Senior Desktop Support Specialist Client : InfobloxLocation : 2390 Mission College Blvd #501, Santa Clara CA 95054Duration :...

  • Senior Desktop Support Technician

    3 weeks ago

    Santa Clara, United States Magnit Full time

    This is a contract and 100% onsite role through Magnit Global with one of the world’s leading premier provider of networking and security solutions in the US. This is NOT a C2C opportunity and is on W-2.Client DetailsJob Position : Senior Desktop Support Specialist Client : InfobloxLocation : 2390 Mission College Blvd #501, Santa Clara CA 95054Duration :...

  • Senior Desktop Support Technician

    3 weeks ago

    santa clara, United States Magnit Full time

    This is a contract and 100% onsite role through Magnit Global with one of the world’s leading premier provider of networking and security solutions in the US. This is NOT a C2C opportunity and is on W-2.Client DetailsJob Position : Senior Desktop Support Specialist Client : InfobloxLocation : 2390 Mission College Blvd #501, Santa Clara CA 95054Duration :...

  • Desktop Support L2

    1 month ago

    Santa Clara, United States TEKsystems Full time

    Position: Desktop Support L2 Contract: 4-6 Month Extendable Contract Location: Santa Clara, CA Rate: $22-27.00/hr. Description: JOB DUTIES - Provides complex technical support, planning, and coordination for End User touch points of the distributed computer environment, including desktop, software, and hardware installation, support and...

  • Desktop Support L2

    4 weeks ago

    Santa Clara, United States TEKsystems Careers Full time

    *Position:* Desktop Support L2 *Contract:* 4-6 Month Extendable Contract *Location:* Santa Clara, CA *Rate:* $22-27.00/hr. *Description:* JOB DUTIES • Provides complex technical support, planning, and coordination for End User touch points of the distributed computer environment, including desktop, software, and hardware installation, support and...

  • Desktop Support Specialist

    4 weeks ago

    Santa Clara, California, United States Tech M USAAvance Consulting Full time

    Desktop Support RoleAt Tech M USAAvance Consulting, we are seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to our employees. This includes troubleshooting and resolving hardware and software issues, deploying laptops with updated software,...

  • Windows Desktop Support

    3 weeks ago

    Santa Clara, United States TEKsystems Careers Full time

    *Description:* JOB DUTIES • Provides complex technical support, planning, and coordination for End User touch points of the distributed computer environment, including desktop, software, and hardware installation, support and distribution, and remote access technologies. • Performs analysis, diagnosis, installation, and resolution of complex desktop...

  • Windows Desktop Support

    3 weeks ago

    Santa Clara, United States TEKsystems Careers Full time

    *Description:* JOB DUTIES • Provides complex technical support, planning, and coordination for End User touch points of the distributed computer environment, including desktop, software, and hardware installation, support and distribution, and remote access technologies. • Performs analysis, diagnosis, installation, and resolution of complex desktop...

  • IT Support Specialist

    1 month ago

    Santa Monica, California, United States MASHPOINT LLC Full time

    Job OverviewJob Title: Desktop Support AnalystLocation: Not SpecifiedDuration: Not SpecifiedWe are seeking an experienced IT professional to provide hardware and software support for MAC and PC environments. The ideal candidate will have expertise in Office365, Adobe Suite, SCCM, JAMF, and IT asset management.Key Responsibilities:Provide technical support...

  • Desktop Support Engineer

    4 weeks ago

    Santa Clara, California, United States Compunnel Inc. Full time

    Job Title: Desktop Support SpecialistDuration: 12+ MonthsLocation: RemoteJob Summary:We are seeking a highly skilled Desktop Support Specialist to join our IT team at Compunnel Inc. The ideal candidate will provide technical assistance and support related to computer systems, hardware, and software. They will respond to queries, isolate problems, and...

  • Desktop Support Specialist

    4 weeks ago

    Santa Barbara, California, United States Randstad Full time

    Job Summary:We are seeking a skilled Desktop Support Specialist to join our team in Santa Barbara, CA. This is a 3-month contract opportunity for a Level 1 Desktop/Device Technician who will support sites located throughout Santa Barbara. Candidates must be local.Key Responsibilities:Assist with providing problem resolution, analysis, specifications, and...