Call Center Agent
4 weeks ago
Local Arizona candidates only
Job Title :: Call Center Agent
Duration :: 6 Months Contract
Location :: REMOTE
Schedule :: Mon-Fri 8am to 5pm
Job Description
- Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries.
- This position includes dealing with a high volume of incoming phone calls, reviewing taxpayer status and history, verifying, gathering and simultaneously updating key information details, educating taxpayers on current tax policies, submitting requests for payment arrangements,
- Resolving Tier 1 level issues, determining next steps to resolution and documenting actions taken into multiple business systems.
- Responsibilities also include assisting taxpayers to navigate Taxes website and any current self-servicing options.
- Expected to prepare and submit electronic support requests according to department standard procedures.
- When necessary, the Tier 1 agent will escalate to a Tier 2 Subject Matter Expert.
Skills Required:
Strong ability to multi-task; basic use of Microsoft Word, Excel and Google applications; communicate well both in writing and verbally; great interpersonal skills; retain knowledge easily; creative in problem solving; goal oriented; organized; bias for serving others.
Experience Required:
One or more years (minimum of 1 continuous year) working in a high-volume call center environment
Education Required:.
High school diploma or equivalent
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