Call Center Agent

4 weeks ago


Phoenix, United States Acro Service Corp Full time

Local Arizona candidates only


Job Title :: Call Center Agent

Duration :: 6 Months Contract

Location :: REMOTE

Schedule :: Mon-Fri 8am to 5pm


Job Description

  • Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries.
  • This position includes dealing with a high volume of incoming phone calls, reviewing taxpayer status and history, verifying, gathering and simultaneously updating key information details, educating taxpayers on current tax policies, submitting requests for payment arrangements,
  • Resolving Tier 1 level issues, determining next steps to resolution and documenting actions taken into multiple business systems.
  • Responsibilities also include assisting taxpayers to navigate Taxes website and any current self-servicing options.
  • Expected to prepare and submit electronic support requests according to department standard procedures.
  • When necessary, the Tier 1 agent will escalate to a Tier 2 Subject Matter Expert.


Skills Required:

Strong ability to multi-task; basic use of Microsoft Word, Excel and Google applications; communicate well both in writing and verbally; great interpersonal skills; retain knowledge easily; creative in problem solving; goal oriented; organized; bias for serving others.


Experience Required:

One or more years (minimum of 1 continuous year) working in a high-volume call center environment


Education Required:.

High school diploma or equivalent


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