Call Center Agent

3 weeks ago


Phoenix, Arizona, United States Every Word Code Full time
Role SummaryEvery Word Code is looking for a dedicated Call Center Agent to join our team. As a Call Center Agent, you will be responsible for handling customer calls, providing support, and resolving issues efficiently. This is a great opportunity to develop your customer service skills and work in a dynamic environment.

The ideal candidate will have excellent communication skills, a strong problem-solving ability, and experience with CRM software. We offer a competitive salary range of $38,000 - $48,000 per year, comprehensive health insurance, paid time off, and opportunities for professional development. If you are a motivated and customer-focused individual, we encourage you to apply.

Responsibilities
  • Communicate Effectively:
    • Answer customer calls and respond to inquiries in a timely and professional manner.
    • Use CRM software to track customer interactions and provide personalized support.
  • Solve Problems:
    • Investigate and resolve customer complaints or escalate them to the appropriate department when necessary.
  • Meet Customer Needs:
    • Provide product information, answer questions, and assist with troubleshooting and resolving service-related issues.
    • Help customers navigate company policies and procedures.


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