Call Center Supervisor
2 weeks ago
Position: Call Center Supervisor
Location: Phoenix, AZ
Schedule: Full-Time
Compensation: $47,000 / year - $56,000 / year
Benefits: Med/Dent/Vis, PTO/Sick, 401k
Job Summary:
The Call Center Supervisor is responsible for overseeing the daily operations and the staff of the call center. This position requires strong leadership and management skills, excellent communication and the ability to handle demanding situations. The Call Center Supervisor will be expected to ensure high levels of customer service, and resolve any customer complaints in a prompt and professional manner.
Duties:
1. Supervise daily operations in the call center, ensuring efficiency, quality and performance targets are met.
2. Train, develop and manage a team of call center agents, providing feedback and coaching where necessary to improve individual performance.
3. Monitor conversations between agents and customers to ensure adherence to quality standards and customer satisfaction.
4. Handle and resolve escalated customer complaints and issues.
5. Implement and review call center protocols, procedures and guidelines.
6. Generate and analyze performance reports, identifying trends and areas for improvement.
7. Liaise with other departments as required to ensure customer issues are resolved and services are delivered efficiently.
8. Foster a positive and motivated work environment, promoting team collaboration and high morale.
9. Work with HR department in recruitment and training of new employees.
10. Perform administrative duties, including budgeting, scheduling and staffing decisions.
Other Requirements:
- 1 year of supervisor experience in a call center or medical practice setting
- Spanish Speaking (Ideal but not required)
#ZT2
-
Call Center/Reservation Supervisor
3 weeks ago
Phoenix, United States Transit Technologies Full timeJob DescriptionJob DescriptionMJM Innovations, a leading transit technology firm, is seeking a Call Center Supervisor to join our growing team. Our Paratransit services provide essential transportation, and our mission is to improve quality of life with safe, effective, and reliable mobility for all through innovative technology solutions. This person...
-
Call Center Operations Manager
5 days ago
Phoenix, Arizona, United States HealthOp Solutions Full timeJob Title: Call Center SupervisorJob Summary:The Call Center Supervisor at HealthOp Solutions is responsible for overseeing the daily operations and staff of the call center. This position requires strong leadership and management skills, excellent communication, and the ability to handle demanding situations.Key Responsibilities:1. Supervise daily...
-
Call Center Representative
2 months ago
Phoenix, United States TEKsystems Full timeJob DescriptionJob DescriptionJob Title: Alarm Install CoordinatorTop Skills1) Call Center Experience2) Customer service experience3) High volume call placements (outbound & inbound)-CONTRACT TO HIRE- 6 MONTHSProject Coordinator that can be trained to work a phone dialer/program and create/scheduling in Mastermind.Working in a call center environment....
-
Call Center Rep
4 months ago
Phoenix, United States Global Channel Management Full timeAbout the job Call Center Rep Call Center Rep needs 6 months of call center experience Call Center Rep requires: Strong computer and phone skills. Ability to use web-based computer applications Excellent communication skills both written and verbal, and internal personal skills Able to manage telephone and chat customer interactions and convey confidence...
-
Call Center Agent
5 days ago
Phoenix, United States Randstad North America, Inc. Full timeJoin Our Dynamic Onsite Call Center Team! Are you ready to make a difference in a fast-paced and rewarding environment? We're seeking passionate, detail-oriented individuals to join our call center team! This is your opportunity to connect with custo Call Center, Agent, Technology, Staffing
-
Call Center Representative
4 weeks ago
Phoenix, United States SALT Dental Partners Full timeCute Smiles 4 Kids is looking for a FUN and energetic Call Center Rep for Pediatric patients that has a desire to grow with our pediatric dental call center. Candidates must be professional, outgoing, well-organized, reliable, team-oriented. This is a great opportunity to join our unique and evolving dental offices. We continue to build an amazing culture...
-
Call Center Representative
2 months ago
Phoenix, United States WorkForce Cube Full timeImmediate Hire Outbound Call CenterEnhanced Payment Systems LLC is a fastgrowing nationwide payment processing company.We are looking to staff our call center with top producing phone sales agents and call center reps.We offer Competitive hourly wages starting at $13 paid every Friday!Monthly commissions on sales average $1500 a monthWeekly spiffs and...
-
Call Center Representative
2 months ago
Phoenix, United States WorkForce Cube Full timeImmediate Hire Outbound Call CenterEnhanced Payment Systems LLC is a fastgrowing nationwide payment processing company.We are looking to staff our call center with top producing phone sales agents and call center reps.We offer Competitive hourly wages starting at $13 paid every Friday!Monthly commissions on sales average $1500 a monthWeekly spiffs and...
-
Call Center Representative
3 months ago
Phoenix, United States LanceSoft Full timePosition Description: Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should have a bias for doing the right thing and serving others with a...
-
Call Center Representative
4 weeks ago
phoenix, United States LanceSoft, Inc. Full timePosition Description:Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should have a bias for doing the right thing and serving others with a...
-
Call Center Representative
2 months ago
phoenix, United States LanceSoft, Inc. Full timePosition Description:Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should have a bias for doing the right thing and serving others with a...
-
Call Center Representative
1 month ago
Phoenix, United States LanceSoft, Inc. Full timePosition Description:Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should have a bias for doing the right thing and serving others with a...
-
Call Center Representative
3 months ago
Phoenix, United States LanceSoft, Inc. Full timePosition Description:Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should have a bias for doing the right thing and serving others with a...
-
Call Center Representative
1 week ago
Phoenix, United States Connexa Worx Full timeJob Description: Draft Note Design We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing them with exceptional service and support. The Call Center Representative is responsible for handling incoming calls, addressing customer...
-
Call Center Representative
1 week ago
Phoenix, United States Acro Service Corp Full timeRemote but needs to report to office first day for orientation. Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should have a bias for doing...
-
Call Center Representative
1 week ago
Phoenix, United States Acro Service Corp Full timeRemote but needs to report to office first day for orientation. Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should have a bias for doing...
-
Call Center Representative
2 weeks ago
phoenix, United States Acro Service Corp Full timePosition Description Remote but needs to report to office first day for orientation. Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should...
-
Call Center Representative
2 weeks ago
Phoenix, United States Acro Service Corp Full timePosition Description Remote but needs to report to office first day for orientation. Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should...
-
Call Center Representative
2 weeks ago
Phoenix, United States Acro Service Corp Full timePosition Description Remote but needs to report to office first day for orientation. Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should...
-
Call Center Representative
1 month ago
Phoenix, United States Connexa Worx Full timeJob Description: Draft Note Design is looking for an energetic and customer-oriented Call Center Representative to join our team. In this role, you will serve as the first point of contact for customers, providing product information, resolving inquiries, and delivering excellent service. This is an ideal position for individuals who enjoy problem-solving...