Client Relationship Manager

3 days ago

Richmond, United States ARK Solutions, Inc. Full time

ARK Solutions, Inc., is seeking a Client Relationship Manager to support their Sales Team.


ARK Solutions, Inc. (www.ARKSolutionsinc.com) is a staffing services provider specializing in IT & Legal Staffing. Our clients include some of the Fortune 500 companies, State, Local and Federal Government. Since 2003 ARK Solutions has been nurturing quality relationships with its clients and employees. Each day we leverage these relationships to help great candidates find enjoyable, fulfilling, competitively paid work. We offer a challenging environment and a support system greater than smaller firms. We strive in taking business from our competitors and continuing to service our client base. With our growing business, we’re excited to add a Client Relationship Manager who can hit the ground running to make an immediate impact on our book of business growth. You'll enjoy stunning views of the pond as in Reston, VA on a hybrid work schedule.


We have an established business relationship with this client for over 10 years and looking for an experienced Client Relationship Manager to take over all customer account management responsibilities. The successful applicant will focus on acquiring additional revenue streams for existing clientele as well as bringing in new POC relationships who can benefit from our IT Staffing & Project Support service offering. You will be responsible for delivering quality candidates for staffing needs meeting your quarterly goals while maintaining a high level of customer satisfaction.


What you need to do:

Develop and maintain strong relationships with assigned clients by providing exceptional customer service and understanding their unique needs and requirements.

Conduct virtual and physical walk-throughs of client sites to gain a deep understanding of their operations, work environment, and staffing requirements.

Proactively identify opportunities to upsell or cross-sell our services to existing clients, and collaborate with the sales team to pursue and close these opportunities.

Work with recruitment team on delivering the right candidate on client requirements.

Collaborate with the operations team to ensure that our consultants are meeting client expectations and providing high-quality service.

Act as the primary point of contact for client inquiries, providing timely and accurate information.


What you need to succeed:

Bachelor's degree in business administration, marketing, phycology, computers or a related field (or equivalent experience).

Proven experience as a Client Relationship Manager or a similar role in the staffing or IT industry.

Federal experience – highly preferred.

Experience working as an IT Technical Recruiter – highly preferred

Experience working with System Integrators like Accenture, Deloitte, Capgemini, CACI, Leidos, etc. – highly DESIARABLE.

Experience with applicant tracking systems (ATS), vendor management system (VMS) and customer relationship management (CRM) software.

Knowledge and deep understanding of information technology

Ability to build trust and credibility with clients through a customer-centric approach.

Experience in conducting virtual and physical client visits, understanding their operations, and identifying opportunities.

Willingness to travel to client sites as required.

Strong problem-solving and negotiation abilities.

Results-oriented mindset with a track record of achieving and exceeding targets.

Excellent interpersonal and communication skills, both verbal and written.


What’s in it for you?:

This team of professionals has been Keeping Staffing Weird for over 20 years now – and we’re not slowing down anytime soon Our culture is performance-oriented, goal driven, collaborative, and fun If you like to work hard and play hard, this might just be the ideal place for you. We offer a compensation package commensurate with experience level, ample PTO, and a variety of health, dental, and vision insurance plans. Did we mention we also offer a 401k? To keep our team connected, our employees enjoy quarterly group outings (when appropriate) that in the past have included bowling, zip-lining, lake outings, indoor sky-diving, Alamo Drafthouse, and golfing We also believe in giving back to our local community, so we actively organize charity events each year

About ARK:

WE'RE A COMPANY THAT CARES FOR OTHERS BEYOND STAFFING

OUR CULTURE SHAPES EVERYTHING WE DO Our people, clients, and consultants matter to us more than anything. We are driven by a culture of purpose, shared values, and growth. OUR CLIENTS ARE OUR DRIVING FORCE Whether it’s finding the right candidate for a job or seamlessly managing a project end to end, our conviction and commitment to our clients runs deep.

Application: To apply for the position of IT Staffing Account Manager at ARK Solutions, Inc., please submit your resume, along with a cover letter highlighting your relevant experience and why you would be a great fit for this role.

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