Service Manager

2 months ago

Orlando, United States CRG Search Full time

Client

Our client is a leader in the $1B multi-site HVAC category, serving some of the largest retail chains in the U.S. Known for their ethical culture and commitment to employee well-being, our client provides light commercial maintenance and repairs supporting over 7,000 store locations nationwide. With a focus on a growth mindset and resilience, they invest in their team through comprehensive training, technology, and a supportive work environment, ensuring our client remains a sought-after employer in the industry.


Summary

We are recruiting a skilled Service Manager to oversee our team of technicians responsible for installing, repairing, and maintaining heating and air conditioning systems in commercial buildings. This pivotal role involves direct coordination with service and installation technicians, dispatch personnel, and other managers to uphold customer satisfaction and achieve departmental objectives. As a senior company representative, the Service Manager will frequently engage with customers, vendors, and suppliers to ensure clear and timely communication regarding job statuses, project updates, and service enhancements, reinforcing our commitment to excellence in HVAC service delivery.


Location

Hybrid with the home office in Orlando, FL. Some travel to sites will be required as needed.


Compensation

Enjoy a competitive base salary + unparalleled award-winning benefits.


Primary Responsibilities

  • Hire, onboard, develop, and manage the FL technicians’ team.
  • Complete technicians’ performance appraisals, and reviews and set improvement goals.
  • Maintain regular training and safety programs.
  • Supervise and direct the technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction.
  • Direct and provide technical support for technicians to meet service demands and customers’ expectations.
  • Review technicians’ work to ensure quality meets established standards and safety requirements; make recommendations to improve quality and productivity.
  • Conduct group and one-on-one meetings with technicians as required for training, evaluation, and general communication; conduct regularly scheduled departmental safety/informational meetings: including check-in/check-out, time tracking, purchasing, and work-order documentation.
  • Ensure that all company/department policies and SOPs are being followed by all technicians.
  • Communicate regularly with dispatch to ensure that personnel are scheduled properly.
  • Communicate regularly with estimators to ensure scopes of work are meeting customer expectations.
  • Monitor service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material is maintained.
  • Other duties as assigned.


Education, Skills, and Experience

  • High school diploma and some post-high school education from a college, trade school, or military (associate or bachelor’s degree a plus).
  • HVAC certification (EPA 608).
  • Minimum of 5 years of experience in HVAC installation, maintenance, and repair.
  • Proven experience in a supervisory or management role within the HVAC industry.
  • In-depth knowledge of HVAC systems, components, and operations.
  • Proficiency in reading and interpreting technical diagrams, roof drawings, and submittals.
  • Familiarity with HVAC software and diagnostic tools.
  • Strong leadership and team management abilities.
  • Excellent organizational and time management skills.
  • Capability to oversee multiple projects and ensure timely completion.
  • Excellent verbal and written communication skills; and strong conflict management skills.
  • Ability to handle customer escalations professionally.
  • Commitment to delivering high-level customer service and satisfaction.
  • Strong analytical and problem-solving skills.
  • Ability to troubleshoot complex HVAC issues effectively.
  • Innovative thinking for improving service delivery and efficiency.
  • Thorough understanding of safety protocols and regulations in the HVAC industry.
  • Ability to enforce safety standards and ensure compliance with local, state, and federal laws.
  • Experience in training and mentoring HVAC technicians.
  • Ability to develop and implement training programs to enhance team skills and knowledge.
  • Proficiency in using office software (e.g., MS Office Suite).
  • Familiarity with HVAC management software.
  • Physical stamina to perform hands-on work when necessary.
  • Ability to work in various environments, including heights.
  • Valid driver’s license with clean driving record and background.
  • Ability and willingness to work a non-standard schedule: nights, weekends, and holidays as/if required.

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