Technical Program and Travel Coordinator

2 weeks ago

Miami, United States Carnival Cruise Line Full time

Please note: This is a Contract to Perm Opportunity

Location Miami, Florida (In office 3x a week)


Job Description

The role of the Technical Program Coordinator is to coordinate and maintain travel, hotel accommodations and transportation logistics for each assigned POD TOD, TOM, Environmental Manager, Electrical Manager, Hotel Superintendent, Safety Manager and ATOM, including any general contractor and vendors needed for technical operations. The coordinator is accountable for managing all cabin, travel, and shipboard resource requirements for each assigned POD. The Technical Program Coordinator will works to build and develop strong relationships with various vendors and maintains guidelines and procedures that meet set policies and service standards.


Essential Functions

  • Arrange all travel for general contractors/vendors including but not limited to: Flights, hotels, local transportation. Liaison between ship / vendor / office. Manages all communications for onboarding of technicians.
  • Manage all email communication & correspondence to local agents for work permits, travel letters, joining letters, OK to board letters, clearances for operations with local authorities, coordination of ground transportation as needed. Formal letters required by local authorities to justify means of entry/fees charged.
  • Prepare and track letters issued to vendors for individual contractors to obtain proper visas and immigration documents in order to request B1/B2 work visas for entry to USA
  • Assist both CCL Technical Ops team. Maintain EBL system updated with most recent migratory status/numbers and visa requisites. Send notifications to shipboard team as visitors are added.
  • Collect individual passport and confidential information for each traveling technician. Maintain CPS system updated. Provide passport details to ships and agents as needed.
  • Manage crew cabin requests for POD as needed. Request and track cabin status in cabin portal. Maintain request with joiner personal information as it is received. Continuously update needs based on number of joining contractors and change of dates as needed. Provide ships with completed information 15 days prior to joining as mandated by policy. Request guest cabins as needed.
  • Work with key internal stakeholders including travel dept/shipboard HR/cabin team/Hotel refurb/Marine Ops.
  • Coordinate packages to be sent onboard including all pertinent ship certificates, as needed


Qualifications

  • Associates Degree Project Management / Business Administration
  • 2+ years of coordinating travel or event management, customer service preferred
  • Experience with Microsoft Office, Outlook, Word, PowerPoint and Excel
  • Good understanding of ship operations, familiarity with visa types/requirements highly preferred.
  • Ability to thrive in a fast-paced environment, while prioritizing workloads.
  • Excellent interpersonal skills and the ability to work with various teams.
  • Problem-solving skills to research and resolve discrepancies.
  • Strong attention to detail.
  • Outstanding written and oral communication skills.
  • Strong organizational skills and proven ability to manage multiple priorities concurrently.
  • Geographical knowledge required.


About Us

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.


Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters


Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.


Benefits As a Member Of Carnival's Team

  • A comprehensive benefit program which includes medical, dental and vision plans
  • Additional programs include company paid term life insurance and disability coverage and a 401(k) plan that includes a company match
  • Employee Stock Purchase plan
  • Paid vacation and sick time
  • Cruise benefits
  • An on-site fully accredited preschool educational program located at our Doral campus
  • An on-site Wellness Center and Health clinic at our Doral campus

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