Desktop Support Specialist
5 days ago
Job Title: Desktop Support Specialist
Location: San Diego, CA– Onsite
Mode : Contract
laboratory computing support
Must Need experience working in Lab.
looking for a candidate that has experience and can demonstrate experience working in a team environment with multiple IT groups and customer-facing departments.
Specifically, it’s important that candidate has below experience:
• following defined procedures for laboratory computing support
• understanding and articulating the unique needs of a laboratory environment and how it differs from other user environments
• using and demonstrating use of TCP/IP, DHCP, DNS, and LAN/WAN networks for laboratory support
• with demand management skills - handling multiple requests for work, resourcing and prioritizing various work scopes.
Skills/Knowledge Required:
- 5-7 years Win7 and Win10 operating systems knowledge
- Ability to perform logical OSI layer troubleshooting to determine root cause of errors
- Working knowledge of TCP/IP, DHCP, DNS, and LAN/WAN networks
- Subnetting and basic network security
- Familiarity with ServiceNow ticketing system and reporting metrics
- Experience developing and deploying attended/unattended imaging/OS installation and virtual backups
- SCCM software deployment & management tool
- Remote desktop / remote support software experience for technical troubleshooting
- Microsoft Office 2016 and O365
- Microsoft Teams/web conferencing services
- Data storage, migration, and archiving best practices
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