Desktop Support Technician

4 days ago


San Diego, United States Pop-Up Talent Full time

Desktop Support Technician

San Diego, CA 92127


SUMMARY:

  • A Desktop Support Technician that possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and organizational skills. The right candidate will have a "do whatever it takes'' attitude and possess great pride in their work


JOB DUTIES AND RESPONSIBILITIES:

Provide hardware and software support – In an efficient and professional manner, assist user issues like the following:

  • Both Mac and Windows and software knowledge/troubleshooting
  • Management of asset inventory and detailed record-keeping is essential
  • Some lite cell phone support

Customer Service – Assist users in a prompt and courteous manner through the following methods:

  • All Ticket Support using Wolken (Ticket Platform)
  • Email through Google Mail
  • Chat platforms. Google Chat and Slack
  • Calls made through Webex calling
  • Video conferencing through Webex

Special Projects – Various tasks and other non-technical responsibilities will be required, such as the following:

  • Provide technical training to users through video conferencing or in person
  • Create technical documentation
  • Verify and test new software and/or processes
  • Assist with placing technical signage around the office when needed
  • Possible travel to other locations


QUALIFICATIONS:

  • Experience in a corporate Helpdesk and/or Desktop support environment is preferred
  • Consider themselves "tech-savvy” and willing to learn new ideas
  • Excellent customer service skills to work effectively with clients
  • Understanding of Windows 10 Operating System
  • Understanding of Mac OS is a plus


We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.


req24-01339



  • San Diego, California, United States Desktop & Depot Support Full time

    Job Description:We are seeking a highly motivated and career-driven individual to join our team as Desktop Support in San Diego, California.This role involves providing workstation software break-fix support, IMAC – PC install, moves, adds and changes, image loads, asset recovery, asset tagging, printer support, client center (tech bar) support, IT service...

  • Desktop Technician

    1 week ago


    San Diego, California, United States Strategic Systems Full time

    Job Title: Desktop TechnicianWe are seeking a skilled Desktop Technician to join our team at Strategic Systems. As a key member of our support team, you will be responsible for maintaining, analyzing, and repairing computer systems, hardware, and peripherals. Your expertise will also extend to documenting, upgrading, and replacing hardware and software...


  • San Jose, United States Evergreen Services Group Full time

    Lyra Technology Group is seeking a Desktop Support Technician for one of their operating companies, UIS Technology Partners. As an Onsite Technician, you will be responsible for providing initial setup, support, troubleshooting, repair, and preventative maintenance for multiple devices (PCs, Laptops, MACs, Chromebooks, iPads). The position will have one...


  • San Mateo, California, United States Child Mind Institute Full time

    About the RoleThis Desktop Support Technician position requires a high level of communication with our staff, as well as the ability to lift/move objects up to 50+ pounds. You will be working in a fast-paced environment, troubleshooting technical issues and resolving them in a timely manner.The Child Mind Institute offers a competitive salary range of...


  • San Francisco Bay Area, United States Brooksource Full time

    About the Role:Brooksource is seeking a skilled and proactive Desktop Support Technician with expertise in Mac OS and Apple products to join our growing IT support team. In this role, you will be responsible for providing technical support, troubleshooting, and maintenance for Mac desktops, laptops, and other Apple hardware across the organization. As a key...


  • San Diego, United States SISL Global Full time

    Scope of work:Phase 1 of the project will be to: Support lab users with desktop support services for all lab devices: PCs, laptops, tablets, printers, scanners and other peripherals. Audit the lab PCs to determine use, OS, AV state, WSUS state and network connectivity state.Rack mount and patch the 4x jump servers and 2x lab firewalls with modems Support...


  • San Diego, United States SISL Global Full time

    Support lab users with desktop support services for all lab devices: PCs, laptops, tablets, printers, scanners and other peripherals.Audit the lab PCs to determine use, OS, AV state, WSUS state and network connectivity state.Rack mount and patch the 4x jump servers and 2x lab firewalls with modems Support server build & server support team with connectivity...


  • San Francisco, California, United States Bull City Talent Group Full time

    Job DescriptionBull City Talent Group is hiring a Desktop Support and Team Lead to join our team in San Francisco, CA. As a key member of our IT team, you will be responsible for providing technical support and guidance to end-users, as well as leading a team of support technicians.Key ResponsibilitiesProvide Tier 2 and Tier 3 technical support for desktop...


  • San Diego, California, United States Pyramid Consulting, Inc Full time

    Job Title: Desktop Support Engineer">About the Job:We are seeking a skilled Desktop Support Engineer to join our team in San Diego, CA.">Job Description:The successful candidate will provide technical support to our clients via phone, email, or on-site visits. They will also be responsible for maintaining accurate records of all support interactions and...


  • San Diego, United States Centraprise Full time

    Job Title: Lab Ops Support TechnicianLocation: San Diego, CA (Onsite)Duration: Full TimeJob Description:Technical/Functional Skills Experience in handling IT Desktop support for a PHARMACEUTICAL COMPANY and Understanding of GxP, GMP process. Roles & Responsibilities:Must Have:1. Strong Windows Desktop Support Experience2. Desktop Hardware and troubleshooting...


  • San Diego, United States Centraprise Full time

    Job Title: Lab Ops Support TechnicianLocation: San Diego, CA (Onsite)Duration: Full TimeJob Description:Technical/Functional Skills Experience in handling IT Desktop support for a PHARMACEUTICAL COMPANY and Understanding of GxP, GMP process. Roles & Responsibilities:Must Have:1. Strong Windows Desktop Support Experience2. Desktop Hardware and troubleshooting...


  • San Francisco, United States Eleven Recruiting Full time

    About Eleven RecruitingWe are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for the best pay, diversity...


  • San Francisco, United States Eleven Recruiting Full time

    About Eleven RecruitingWe are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for the best pay, diversity...


  • san francisco bay area, United States Brooksource Full time

    About the Role:Brooksource is seeking a skilled and proactive Desktop Support Technician with expertise in Mac OS and Apple products to join our growing IT support team. In this role, you will be responsible for providing technical support, troubleshooting, and maintenance for Mac desktops, laptops, and other Apple hardware across the organization. As a key...


  • san diego, United States Centraprise Full time

    Job Title: Lab Ops Support TechnicianLocation: San Diego, CA (Onsite)Duration: Full TimeJob Description:Technical/Functional Skills Experience in handling IT Desktop support for a PHARMACEUTICAL COMPANY and Understanding of GxP, GMP process. Roles & Responsibilities:Must Have:1. Strong Windows Desktop Support Experience2. Desktop Hardware and troubleshooting...


  • san diego, United States Centraprise Full time

    Job Title: Lab Ops Support TechnicianLocation: San Diego, CA (Onsite)Duration: Full TimeJob Description:Technical/Functional Skills Experience in handling IT Desktop support for a PHARMACEUTICAL COMPANY and Understanding of GxP, GMP process. Roles & Responsibilities:Must Have:1. Strong Windows Desktop Support Experience2. Desktop Hardware and troubleshooting...


  • South San Francisco, California, United States The Rockridge Group Full time

    Job OverviewThe Rockridge Group is hiring a Desktop Hardware Technician to join our IT team. As a key member of our technical staff, you will be responsible for providing top-notch customer support and ensuring the smooth operation of our desktop hardware infrastructure.Key Responsibilities:Provide expert-level customer support for Windows, MacOS, and iOS...


  • San Diego, United States Ztek Consulting Full time

    Job Role – Lab Ops Support TechnicianLocation: San Diego, CAJob DescriptionTechnical/Functional SkillsExperience in handling IT Desktop support for a Pharmaceutical Company and Understanding of GxP, and GMP process.Roles & Responsibilities:Must-Have:Strong Windows Desktop Support ExperienceDesktop Hardware and troubleshooting at L2 + (Window 10,...


  • San Diego, United States Ztek Consulting Full time

    Job Role – Lab Ops Support TechnicianLocation: San Diego, CAJob DescriptionTechnical/Functional SkillsExperience in handling IT Desktop support for a Pharmaceutical Company and Understanding of GxP, and GMP process.Roles & Responsibilities:Must-Have:Strong Windows Desktop Support ExperienceDesktop Hardware and troubleshooting at L2 + (Window 10,...

  • Desktop Technician

    2 weeks ago


    South San Francisco, California, United States ICE Consulting, Inc. Full time

    About the RoleThis Desktop Technician - Network Administration role involves mastering the setup of computer networks for our clients, monitoring and updating networks, establishing new networks, providing network security, and educating non-network employees on proper computer usage and maintenance.The ideal candidate will have 4 years of prior hands-on...