Desktop Support Specialist

2 weeks ago


San Diego, United States SISL Global Full time

Scope of work:


Phase 1 of the project will be to:

  • Support lab users with desktop support services for all lab devices: PCs, laptops, tablets, printers, scanners and other peripherals.
  • Audit the lab PCs to determine use, OS, AV state, WSUS state and network connectivity state.
  • Rack mount and patch the 4x jump servers and 2x lab firewalls with modems Support server build & server support team with connectivity to the server ILO and the PCN team.
  • Support the PCN team with connectivity to the firewalls and firewall modems.
  • Engage GLIMS team to connect devices to Sample Manager, if aligned with project.


Phase 2 of the project will be BAU operations:

  • Support lab users with desktop support services for all lab devices: PCs, laptops, tablets, printers, scanners and other peripherals.
  • Manage connectivity to the lab network, including network access and firewall requests.
  • Support connectivity through the jump servers to and from bp1: file transfer and RDP.
  • Build new lab PCs with bp1 devices when required.
  • Install vendor supplied PCs Engage GLIMS team to connect devices to Sample Manager.
  • Perform routine audits to check for AV state, WSUS state etc.
  • Provide hardware support for the jump servers and firewalls.
  • Support servers build & server support team with access problems to the server ILOs.
  • Maintain an inventory of lab devices.

  • Request for an experienced Windows desktop and server engineer, ideally, they would have 10+ years of experience and be able to deploy Windows servers
  • Experience of the end-to-end server build process including DHCP, RAID, backup, RDP and domain setup.
  • Some network experience, an understanding of VLANs, firewalls etc.; not an expert, conversant.
  • Have PCN / PIN (process Control Network) or ICS (Industrial Control Systems) experience, desirable but not essential



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