IT Support Specialist

6 days ago


San Diego, California, United States TEKsystems Full time
Job Overview

We are seeking an IT Support Specialist to join our team at TEKsystems. This role will provide technical support for end-users and ensure the smooth operation of desktop devices, applications, and networks.

About the Role

This is a staff augmentation position supporting our clients' migration to Windows 11 in various locations throughout San Diego. The successful candidate will work closely with our team to deliver, configure, monitor, test, maintain, and troubleshoot end-point devices, applications, or networks.

Responsibilities
  • Deliver, configure, monitor, test, maintain, and troubleshoot end-point devices, applications, or networks
  • Perform accurate documentation and read/interpret technical documentation to complete moves, changes, and break/fix for hardware or software components
  • Participate on cross-functional teams to troubleshoot moderately complex issues and act as a liaison between customers and vendors to ensure requests, issues, and problems are resolved in a timely manner
Requirements

To be successful in this role, you should have:

  • Minimum of 1-2 years' experience with installation and configuration of Windows 7 & Windows 10
  • Hardware Refresh Experience and Outstanding Customer Service Skills
  • Knowledge of PXE Boot, Desktop Troubleshooting, Configuring Printers and Peripheral Devices (Scanners, Credit Card Readers, Signature Pads)
  • Basic understanding of networking, telecom, and SCCM
  • Excellent critical and analytical thinking and excellent customer service skills
  • Exhibit excellent written and verbal communication skills and advanced troubleshooting skills
Benefits

This role offers a competitive salary range of $65,000 - $85,000 per year, based on location and experience.



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