Stellantis Recall Specialist
3 weeks ago
Chrysler Dodge Recall Specialist
MarketSource, Inc. is a premier provider of integrated sales and marketing solutions to Fortune 500 companies. We offer a dynamic entrepreneurial environment that fosters creativity and provides unlimited opportunities for personal and professional growth. We currently have an opening for a Recall Specialist (RS) representing our client, FCA US LLC. The Recall Specialist will be responsible for effectively managing a territory to ensure that critical Takata airbag recalls are completed or cases closed on identified FCA vehicles in their assigned geography.
Responsibilities
- Conduct field canvassing, “door knocks” at identified customer addresses with the intent to make face to face contact and schedule a repair appointment
- Educate vehicle owners on the extreme importance of getting their vehicles repaired
- Overcome hesitancy and reticence from vehicle owners; facilitating the inflator repair
- Subject matter expert on Takata Airbag Recall information
- Develop relationships and work closely with Chrysler Dodge Dealerships to facilitate appointments for vehicle repair
Utilize MarketSource Salesforce.com Dashboard to review airbag open cases and closures
- Complete, upload and record all information to specific requirements in Salesforce.com
- Utilize mapping and route optimization tools to effectively maximize productivity
Contact Collisions Shops and Used Vehicle Lots for potential VIN’s
- If certified; Complete mobile repairs
Requirements
- Proven experience interacting with customers in person, via phone and email
Experience in sales and/or customer service
- Strong communication and organization skills
- Ability to work independently in the field with limited supervision
- Ability to follow market action plans to achieve business objectives
- Ability to make independent decisions in the field positively impacting business objectives
- Excellent written, verbal and communication skills
- Ability and willingness to conduct meetings with Dealership personnel
- Strong interpersonal skills
- Ability to work a non-traditional schedule, weekends and evenings
Ability to travel within local market daily; personal vehicle required
- Bilingual desired (Spanish)To be eligible for Mobile Repair Certification
- Automotive Technician background preferred; or proven technical acumen
Additional Information :MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
This role may be eligible for the following:
- Medical, dental & vision
- 401(k)/Roth
- Insurance (Basic/Supplemental Life & AD&D)
- Short and long-term disability
- Health & Dependent Care Spending Accounts (HSA & DCFSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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