Customer Service Lead

2 weeks ago

Omaha, United States Supermercado Nuestra Familia Full time

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them."

Our SpartanNash family of Associates is 17,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash's People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now

Location:
2900 Leavenworth - Omaha, Nebraska 68105
Job Description:

Position Summary:

This role is responsible for overseeing tasks and/or team members within a Customer Service Sales department including activities such as answering and resolving incoming customer communications, documenting customer interactions, entering orders into the system, preparing, maintaining, and distributing miscellaneous department paperwork, records, and reports. Internal and external communications with appropriate parties.

Here is what you'll do:

  • Train and on-board new team members on their roles and responsibilities
  • Manage breaks and time sheets for associates
  • Ensure all company sponsored training has been completed by team
  • Answer and respond to all incoming customers' telephone calls and emails in a courteous and professional manner.
  • Maintain documentation of inquiries, requests and issues in customer interaction tracking database.
  • Research and take action to resolve complaints/problems to the customer's satisfaction, under direct supervision.
  • Ensure customer issues are addressed promptly; follow issues through to completion and partner with other departments as needed to ensure resolution.
  • Work with customers and/or other departments to ensure communication and status updates of issue resolution.
  • Enter orders into the system as required in a timely and accurate manner.
  • Track, maintain, update and correct orders in the system and resolve routine issues, as necessary.
  • Escalate issues to management as appropriate (i.e., missing, or incorrect orders, order accuracy issues, etc.).
  • Prepare, distribute, and maintain department paperwork, records, and reports accordingly (i.e., customer labels, delivery tickets, transaction logs, customer statements, order forms, credit forms, custom customer reports).
  • Review and organize records for accuracy and completeness.
  • Distribute and/or deliver incoming and outgoing mail as assigned.
  • May maintain delivery schedules (both holiday and non-holiday).
  • Customer Credits and/or Billing Process Vendor Credit Memo (VCM) payments (military)
  • Verify pricing for all items included in a return authorization request.
  • Research, authorize and record returns, including mis-picks, damages, outdated items, and product recalls.
  • Process distribution center billing rollups with DeCA (military)
  • Escalate technology related issues to IT (Information Technology) Customer Support Center for resolution.
  • Follow established severity level definitions to apply consistent sense of urgency to issues reported. Send credit tracker report as required.
  • Handle Consumer inquiries and work with internal teams to provide resolution.
  • Quality Assurance Work with external manufacturers to address concerns and establish corrective actions.
  • Additional responsibilities may be assigned as needed.
Here is what you will need:
  • High School Diploma (required) or GED.
  • One year in sales, customer service, retail or wholesale experience strongly preferred.
  • Microsoft office skills: must be highly proficient with Microsoft Excel and Word.
  • Oral and written communication skills are necessary.
  • Customer service skills, and telephone etiquette.
  • Good organizational skills to prioritize and multitask effectively.
  • Ability to work independently and with others.
  • Ability to analyze data.
  • Ability to use tact and judgment to respond to customer concerns and work cohesively with a team.
  • Ability to work efficiently with frequent interruptions.


Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package .

SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.

We are not able to sponsor work visas for this position.

Already Applied?

  • Customer Service Lead

    4 days ago

    Omaha, United States SpartanNash Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can’t live without them.” Our SpartanNash family of Associates is 17,000...

  • Customer Service Lead

    2 weeks ago

    Omaha, United States SpartanNash Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them." Our SpartanNash family of Associates is 17,000 strong,...

  • Lead, Customer Service

    4 days ago

    Omaha, United States SpartanNash Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can’t live without them.” Our SpartanNash family of Associates is 17,000...

  • Customer Service Lead

    3 weeks ago

    Omaha, United States Burlington Full time

    Burlington - JobID: 09860BA05A9D45DB8109FA9CC0BFFD29 [Department Manager] As a Customer Service Lead at Burlington, you'll: Direct cashier coverage and customer flow at the front of lines to ensure efficient service; Assist management team in communicating promotions and company updates; Monitor and validate returns, exchanges, check authorizations, voids,...

  • Lead, Customer Service

    3 weeks ago

    Omaha, United States Supermercado Nuestra Familia Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them." Our SpartanNash family of Associates is 17,000 strong,...

  • Lead, Customer Service

    2 weeks ago

    Omaha, United States Family Fare Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them." Our SpartanNash family of Associates is 17,000 strong,...

  • Lead, Customer Service

    3 weeks ago

    Omaha, United States SpartanNash Full time

    At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them." Our SpartanNash family of Associates is 17,000 strong,...

  • Travel Nurse RN Lead

    4 weeks ago

    Omaha, Nebraska, United States Lead Health Full time

    We are seeking a skilled Labor & Delivery Registered Nurse to make a positive impact on patient care in a dynamic healthcare environment.At Lead Health, we understand the importance of flexibility and autonomy in a healthcare career. Our company is dedicated to providing high-paying and flexible lifestyle options for nurses, with low stress and full...

  • Customer Service Lead

    3 weeks ago

    Omaha, Nebraska, United States SpartanNash Company Full time

    Job SummaryThis role is responsible for providing exceptional customer service and ensuring a high standard of front-end operations in the store. The successful candidate will supervise and direct all front-end activities, maintain a clean and attractive department, and contribute to the financial best interests of the store.Key ResponsibilitiesAccurately...

  • Customer Service Supervisor

    3 weeks ago

    Omaha, Nebraska, United States Burlington Full time

    Customer Service LeadBurlington is seeking a skilled Customer Service Lead to join our team. As a key member of our customer service team, you will be responsible for ensuring that our customers receive exceptional service and support.Key Responsibilities:Direct cashier coverage and customer flow at the front of lines to ensure efficient service.Assist...

  • Travel Nurse RN Lead

    3 weeks ago

    Omaha, Nebraska, United States Lead Health Full time

    Lead the Charge Forward in Your Healthcare CareerWe're seeking a skilled Progressive Care Unit Registered Nurse to join our team at Lead Health. As a Travel RN, you'll have the opportunity to make a positive impact on patient care while enjoying a high-paying and flexible lifestyle.Key Benefits:Weekly pay with competitive ratesComprehensive benefits package,...

  • Customer Service Customer Service Rep

    3 months ago

    Omaha, United States Multi-Color Corporation Full time

    **Customer Service Customer Service Rep** Omaha, NE, USA Req #3645 Tuesday, December 21, 2021 Multi-Color is one of the largest and most awarded label companies in the world, servicing segments such as Home & Personal Care, Food & Beverage , Wine & Spirits and Consumer Durables. A true global leader, our state-of-the-art facilities operate in over 26...

  • Customer Service Associate

    2 weeks ago

    Omaha, Nebraska, United States Southern Glazer's Wine & Spirits Full time

    Customer Service RepresentativeSouthern Glazer's Wine & Spirits is seeking a skilled Customer Service Representative to join our team.Key Responsibilities:Provide accurate and timely information to customers regarding products and services.Respond to customer inquiries and resolve issues in a professional and courteous manner.Process and enter orders, as...

  • Customer Service Associate

    2 weeks ago

    Omaha, Nebraska, United States Southern Glazer's Wine & Spirits Full time

    Customer Service RepresentativeSouthern Glazer's Wine & Spirits is seeking a skilled Customer Service Representative to join our team.Key Responsibilities:Provide accurate and timely information to customers regarding products and services.Respond to customer inquiries and resolve issues in a professional and courteous manner.Process and enter orders, as...

  • Customer Service Manager

    2 weeks ago

    Omaha, Nebraska, United States Burlington Full time

    Burlington - Job Description: **Job Summary:** As a Customer Service Lead at Burlington, you will be responsible for ensuring efficient service at the front of lines. **Key Responsibilities:** * Direct cashier coverage and customer flow to ensure smooth service * Assist management team in communicating promotions and company updates * Monitor and validate...

  • Customer Service Representative

    3 weeks ago

    Omaha, Nebraska, United States American Airlines Full time

    American Airlines **Job Summary:** As a Customer Service Agent at American Airlines, you will be responsible for providing exceptional customer service to our passengers. **Key Responsibilities:** * Interact with customers in a courteous, efficient, and professional manner * Promote and sell air travel to the traveling public or freight forwarders *...

  • Customer Service Advisor

    1 week ago

    Omaha, United States Deck Bros, LLC Full time

    Description We're looking for an enthusiastic, highly-motivated Customer Service Representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you're interested in new opportunities, career...

  • Customer Service Representative

    2 weeks ago

    Omaha, Nebraska, United States Titan Ventures Full time

    About Titan VenturesTitan Ventures is a leading provider of financial services, combining a large stock portal with a diverse portfolio of apps and websites. As part of Axel Springer SE since 2010, we have established ourselves as a trusted partner for investors and traders.Our MissionWe aim to empower users to make informed investment decisions through our...

  • Customer Service Representative

    2 months ago

    Omaha, United States Thomas Creek Woodworks Full time

    Thomas Creek Woodworks, a leading manufacturer of custom wood products, is seeking a friendly and motivated Customer Service Representative to join our team. At Thomas Creek Woodworks, we take great pride in providing exceptional customer service and delivering high-quality wood products to our customers. As a Customer Service Representative, you will be...

  • Customer Service Representative

    2 months ago

    Omaha, United States Pip Full time

    Benefits/Perks: Competitive compensation Paid holidays and vacation Indoor and comfortable working environment Company Overview: A locally owned and nationally recognized Printing, Signage, and Marketing Services company in Omaha is looking for an experienced Customer Service Representative. We have a fast-paced, creative, and flexible work environment...