Mailroom Specialist

Job : Process Associate- Mailroom Clerk

Location: Omaha, NE(On site)

Responsibilities:

• Manage different sections of Mailroom according to standard guidelines & SOP
• Assist with maintaining client records and confidentiality, as well as, recalling containers for internal and external audits
• Sort, locate, open, inspect and bundle all incoming mail and publications
• Document, process and file all incoming and outgoing mail correspondences
• Distribute all inter-office mail for the facility departments
• Troubleshoot and perform simple preventive maintenance of machines
• Process check handling, deposit and reconciliation according to Company service standards
• Research case numbers for proper handling
• Handle inbound and outbound emails/calls
• Assisted with daily tasks as assigned
• Prioritize, plan and organize tasks and work responsibilities to achieve SLAs
• Comprehend and respond to customer inquiries.
• Identify, research, and resolve problems
• Ability to accurately interpret and compile information from a variety of sources and systems
• Ensure that turnaround time and quality of the work meets Company service standards
• Interact with customer in a respectful and professional manner via email and on calls
• Manage own work in process and support team efforts to ensure that individual, team goals are met
• Should be able to handle basic day to day requirements of excel

Minimum qualifications :

• High school diploma or equivalent

Preferred qualifications :

• Life Insurance Mailroom backend operations experience
• Proactive communication & analytical skills – should be able to anticipate problems and suggest solutions, with impactful data
• Displays energy, enthusiasm, and flexibility in approaching the job
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to independently interact with internal and external customers
• Customer service focus
• Basic Computer knowledge along with typing speed of 40 words/minute
• Insurance knowledge