Current jobs related to Scheduling Specialist Ambulatory Contact Center - Somerville - Mass General Brigham
-
Patient scheduler
4 weeks ago
Somerville, United States Randstad Full timeRandstad in partnership with Mass General Brigham is hiring multiple patient schedulers for their ambulatory call center located at Assembly Row in Somerville. The role is full time, a long term contract, and 100% onsite. If you are local, fully vaccinated against Covid-19, have previous call center and healthcare experience, and are interested in this...
-
Ambulatory call center
2 months ago
Somerville, United States Randstad Full timeRandstad in partnership with Mass General Brigham is hiring multiple patient schedulers for their ambulatory call center located at Assembly Row in Somerville. The role is full time, a long term contract, and 100% onsite. If you are local, fully vaccinated against Covid-19, have previous healthcare experience, and are interested in this opportunity, please...
-
Scheduling Specialist
1 month ago
Somerville, Massachusetts, United States Massachusetts General Hospital(MGH) Full timeThe OpportunityThe Ambulatory Contact Center (ACC) supports strategic operations of the Massachusetts General Brigham Hospitals and the Massachusetts General Physician Organization to improve service to patients and referring providers seeking care at our organization. Under the direction of the Ambulatory Contact Center Supervisor, the Scheduling Specialist...
-
Patient Scheduling Specialist
1 week ago
Somerville, Massachusetts, United States Randstad Full timeRandstad, in collaboration with a leading healthcare provider, is seeking multiple Patient Scheduling Specialists for their ambulatory call center. This position is a full-time, long-term contract role that requires 100% onsite presence. Candidates should be local, fully vaccinated against Covid-19, and possess prior experience in call center and healthcare...
-
Ambulatory Services Team Leader
1 week ago
Somerville, Massachusetts, United States Mass General Brigham Full timeAbout UsMass General Brigham is a not-for-profit entity dedicated to enhancing patient care, advancing research, and fostering community service through innovative practices. Established by Brigham and Women's Hospital and Massachusetts General Hospital, our organization encompasses a comprehensive range of healthcare services, including community and...
-
Somerville, United States Mass General Brigham (Enterprise Services) Full timeThe Ambulatory Care Transformation (ACT) initiative at Mass General Brigham (MGB) is a multi-year, cross-entity redesign of the MGB ambulatory care system. Focused initially on ensuring one call resolution and a consistent patient scheduling experience across all entry points in the ambulatory enterprise, ACT will create a seamless integrated ambulatory care...
-
Clinical Nurse Educator- Ambulatory
3 weeks ago
Somerville, Massachusetts, United States Cambridge Health Alliance Full timeClinical Nurse Educator - Ambulatory Apply Refer a Friend Back Date Posted: 08/18/2024 Requisition Number: 7825 Location: CHA Somerville Campus Work Days: various start and end times, holidays and weekends as assigned Category: Registered Nurse Department: Primary Care and Family Health Admin Job Type: Full time Work Shift: Various Shifts Hours/Week: 40.00...
-
Clinical Nurse Educator- Ambulatory
3 weeks ago
Somerville, United States Cambridge Health Alliance Full timeClinical Nurse Educator - Ambulatory Apply Refer a Friend Back Date Posted: 08/18/2024 Requisition Number: 7825 Location: CHA Somerville Campus Work Days: various start and end times, holidays and weekends as assigned Category: Registered Nurse Department: Primary Care and Family Health Admin Job Type: Full time Work Shift: Various Shifts Hours/Week: 40.00...
-
Patient Experience Specialist
2 days ago
Somerville, New Jersey, United States Zufall Health Center Full timeJob SummaryZufall Health Center is seeking a highly skilled Patient Service Representative to join our team. As a Patient Service Representative, you will play a critical role in ensuring a positive experience for our patients. You will be responsible for greeting patients, answering phone calls, completing registration, and conducting intake as needed.Key...
-
Ambulatory Care Nurse
2 days ago
Somerville, Massachusetts, United States Cambridge Health Alliance Full timeJob Summary:The Registered Nurse is responsible for planning and providing patient care for patients in accordance with established Nursing Standards of Care. They demonstrate initiative, knowledge and clinical skills in caring for patients with complex needs. They effectively manage patients by assuming full responsibility for the assessment, plan,...
-
Workforce Management Analyst
1 week ago
Somerville, United States Mass General Brigham (Enterprise Services) Full timeDescription The Ambulatory Contact Center (ACC) supports strategic operations of the Massachusetts General Brigham Hospitals and the Massachusetts General Physician Organization to improve service to patients and referring providers seeking care at our organization. The Workforce Management Analyst, under the guidance of and in collaboration with the...
-
Workforce Management Analyst
5 days ago
Somerville, United States Mass General Brigham (Enterprise Services) Full timeThe Ambulatory Contact Center (ACC) supports strategic operations of the Massachusetts General Brigham Hospitals and the Massachusetts General Physician Organization to improve service to patients and referring providers seeking care at our organization. The Workforce Management Analyst, under the guidance of and in collaboration with the department Manager,...
-
Executive Director, Academic Medical Center
2 days ago
Somerville, Massachusetts, United States Mass General Brigham (Enterprise Services) Full timeJob SummaryThe Senior Vice President, Department of Psychiatry will serve as the lead administrator of the planned Mass General Brigham (MGB) Academic Medical Center (AMC) Department of Psychiatry, the integrated department of the AMCs (Massachusetts General Hospital and Brigham and Women's Hospital).Key ResponsibilitiesLeadershipDetermine the overall...
-
PreVisit Clinical Review Specialist
3 months ago
Somerville, United States Mass General Brigham Full timePreVisit Clinical Review Specialist-(3293627) Description As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a...
-
LPN Case Manager
2 months ago
Somerville, United States Zufall Health Center Full timeLPN Case Manager Somerville, NJ 08876, USA Req #10615 Monday, April 29, 2024 Welcome to Zufall Health! Position Summary The goal of the Medical Case Manager (MCM) Nurse is to provide a wide range of client-centered services that ensure the provision of patient-centered, cost effective, high quality care. Patients under the care of the MCM Nurse will be...
-
Paramedic I
3 months ago
Somerville, United States St Joseph Health Full timeOverview Paramedic I Provides professional patient care and transportation in accordance with all departmental and St. Joseph Health System operating policies, city and state laws, and applicable contracts. CHI St. Joseph Health – College Station/Bryan TX Since 1936 CHI St. Joseph Health has been caring for the communities in Bryan College Station...
-
PreOp/PACU Nurse Specialist
2 days ago
Somerville, Massachusetts, United States USPI Full timeJob Summary:The Perioperative Registered Nurse is a key member of the USPI team, responsible for providing high-quality patient care in the perioperative services. This role requires a strong nursing background, excellent communication skills, and the ability to work effectively in a fast-paced environment.Responsibilities:Provide safe and effective patient...
-
RN PreOp/PACU PRN
4 weeks ago
Somerville, United States USPI Full timeSomerset Ambulatory Surgical Center has an immediate need for a per diem PreOp/PACU RN! At Somerset Ambulatory Surgical Center, we focus on offering a high quality, service oriented environment for your surgical procedure. Our facility is accredited by Accreditation Association for Ambulatory Health Care. Job Summary: The RN Pre-op/PACU is a...
-
Environmental Specialist
2 weeks ago
Somerville, United States Triumvirate Environmental Full timeEnvironmental Specialist (Lab Pack Specialist) Triumvirate Environmental, one of the largest environmental services firms in North America, is seeking an Environmental Specialist for our Lab & Onsite Support Services (Lab/OSS) team. As an Environmental Specialist, youwill support our clients on-site by managing their hazardous waste programs & projects,...
-
RN PreOp/PACU FT
4 weeks ago
Somerville, United States United Surgical Partners International, Inc Full timeSomerset Ambulatory Surgical Center has an immediate need for a full time PreOp/PACU RN! At Somerset Ambulatory Surgical Center, we focus on offering a high quality, service oriented environment for your surgical procedure. Our facility is accredited by Accreditation Association for Ambulatory Health Care.Job Summary: The RN Pre-op/PACU is a Registered Nurse...
Scheduling Specialist Ambulatory Contact Center
1 month ago
We are seeking full-time Scheduling Specialists to support Ambulatory patients and providers. This is a telephone-based position operating in a call center style department; there is no face-to-face interaction with patients or other customers. Responsibilities include fielding incoming phone calls, handling online requests, performing patient registration, placing outbound phone calls, and scheduling appointments. Our goal is to ensure that patients, referring providers, and other customers receive timely, efficient, and high-quality service. In this role, you get the opportunity to directly impact patient experience and help us drive healthcare forward
Location
Our Ambulatory Access Center team is based out of our Mass General Brigham headquarters located in Assembly Row (Somerville, MA). Our 160-person office suite serves as the onboarding/training hub for the Schedulers, Referral Coordinators, Registration Specialists, and Clinical Advice/Triage Nurses that join our team as part of our Ambulatory Care Transformation Initiative. Employees are expected to be onsite for all hours worked during the first 90 days of employment for onboarding/training. There are options for hybrid work after the successful completion of the training program, based on performance. This role is M-F 40 hours required.
About Us
As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.
Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
Qualifications
Education
- High School Diploma required
- Associate’s Degree preferred
- Completion of a certified Medical Terminology course preferred
Experience
- Medical office or health care or other relevant experience required
- Prior customer service work experience, specifically in a contact/call center environment preferred
- Basic computer skills, including proven ability to effectively use of Microsoft Outlook, Excel and general data entry concepts and search functionality required
- Epic experience strongly preferred
Required Shifts and Location
• Monday - Friday 40 hours per week onsite at our Assembly Row MGB Office, Hybrid options are available after training.
• Cardiology and Neuro; center is open 8a-5:30p, shifts start at 8am, 830am or 9am ET
• Ortho center is open 8a - 8p. Shifts are either; 8-4:30pm, 8:30-5pm, 9-5:30pm, and 11:30-8pm
• Training starts at 8am ET, this is required for the first 2-4 weeks
• Shifts will be determined by business need
EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.
