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Patient scheduler

1 month ago

Somerville, United States Randstad Full time

Randstad in partnership with Mass General Brigham is hiring multiple patient schedulers for their ambulatory call center located at Assembly Row in Somerville. The role is full time, a long term contract, and 100% onsite. If you are local, fully vaccinated against Covid-19, have previous call center and healthcare experience, and are interested in this opportunity, please APPLY TODAY

salary: $19 - $25 per hour
shift: First
work hours: 8 AM - 8 PM
education: High School

Responsibilities

Our Ambulatory Access Center team is based out of our Mass General Brigham headquarters located in Assembly Row (Somerville, MA). Our 160-person office suite serves as the onboarding/training hub for the Schedulers, Referral Coordinators, Registration Specialists, and Clinical Advice/Triage Nurses that join our team as part of our Ambulatory Care Transformation Initiative.

  • This is a telephone-based position operating in a call center style department; there is no face-to-face interaction with patients or other customers
  • Responsibilities include fielding incoming phone calls, handling online requests, performing patient registration, placing outbound phone calls, and scheduling appointments
Qualifications:

  • Medical office or health care or other relevant experience required
  • Prior customer service work experience, specifically in a contact/call center environment
  • Basic computer skills, including proven ability to effectively use of Microsoft Outlook, Excel and general data entry concepts and search functionality required
  • Epic experience strongly preferred


Skills Patient Support Appointment Scheduling EMR EHR/Epic Call Center Support Patient Care Coordination HIPAA Patient Scheduling
Qualifications Years of experience: 2 years Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.