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Patient Scheduling Specialist

2 months ago


Somerville, Massachusetts, United States Randstad Full time

Randstad, in collaboration with a leading healthcare provider, is seeking multiple Patient Scheduling Specialists for their ambulatory call center. This position is a full-time, long-term contract role that requires 100% onsite presence. Candidates should be local, fully vaccinated against Covid-19, and possess prior experience in call center and healthcare environments.

Salary: $19 - $25 per hour
Shift: First
Work Hours: 8 AM - 8 PM
Education: High School

Key Responsibilities:

  • Manage incoming phone calls in a call center setting; this role does not involve face-to-face interaction with patients.
  • Handle online requests, perform patient registration, and schedule appointments through outbound calls.

Qualifications:

  • Experience in a medical office or healthcare setting is required.
  • Previous customer service experience, particularly in a contact or call center environment.
  • Proficient computer skills, including effective use of Microsoft Outlook, Excel, and data entry.
  • Experience with Epic systems is highly preferred.

Essential Skills:

  • Patient Support
  • Appointment Scheduling
  • Electronic Medical Records (EMR)
  • Electronic Health Records (EHR/Epic)
  • Call Center Support
  • Patient Care Coordination
  • HIPAA Compliance
  • Patient Scheduling

Experience Level: 2 years required, with a focus on experienced candidates.

Randstad is dedicated to connecting talented individuals with exceptional companies. Our experienced team is committed to understanding your employment needs and aligning your skills with the right opportunities. We offer a comprehensive benefits package, including health coverage, an incentive program, and 401K contributions, all based on eligibility.

Randstad is an Equal Opportunity Employer, welcoming applicants from all backgrounds and abilities. We strive to ensure that our hiring and interview processes are accessible to all candidates.