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Patient Experience Specialist

2 months ago

Somerville, New Jersey, United States Zufall Health Center Full time
Job Summary

Zufall Health Center is seeking a highly skilled Patient Service Representative to join our team. As a Patient Service Representative, you will play a critical role in ensuring a positive experience for our patients. You will be responsible for greeting patients, answering phone calls, completing registration, and conducting intake as needed.

Key Responsibilities
  • Patient Interaction
    • Greet patients and visitors in a prompt, pleasant, and helpful manner in person and on the telephone.
    • Answer the telephone and make appointments or respond to inquiries.
    • Ensure that the patient brings all supporting documentation to visit.
    • Remind patient of appointment time, documentation needed, immunization records for new patient pediatric appointments, and schedules and re-schedules appointments.
    • Explain processes and forms to patients as needed.
    • Conduct eligibility checks on insurances.
    • Collect payments from patients, enter the payment in eCW and print receipts for patient.
  • Administrative Tasks
    • Complete registration and intake as needed.
    • Direct patients to the appropriate destination.
    • Assist with printing out requisitions or other forms as needed.
  • Communication
    • Maintain patients' confidentiality in compliance with HIPAA and other federal, state and local regulations.
    • Answer inquiries of patients and public in person or via telephone regarding regulations and services.
Requirements
  • Education
    • High School diploma required; college credit or additional education in medical field or insurance and billing courses preferred.
  • Experience
    • Minimum of 1 year experience in customer service field, and 1 year of experience in collecting money or billing and insurances.
    • Experience in a clinical/ambulatory care setting preferred.
  • Skills
    • Excellent customer service skills.
    • Ability to work with very little supervision.
    • Ability to adapt quickly to unanticipated changes in work flow or work process, or frequent changes in insurances rules and coverage changes.
    • Ability to understand, carry out, and remember verbal and written instructions.
Working Conditions

This is a full-time position. The Patient Service Representative will work in a fast-paced environment and will be required to work effectively in a team setting.