Technical Support Specialist

3 days ago


Phoenix, United States Insight Global Full time

Insight Global is seeking Technical Support Associates. Responsibilities include handling customer/client calls, password resets, customer correspondence, account transfers, and processing wired funds and checks. Candidates must be articulate, possess excellent written and verbal skills, and have a pleasant telephone manner. Comfort with direct client interaction, networking, and resolving operational issues is essential.


Qualifications:

  • Previous call center experience (1-2 years)
  • Prior experience working with clients on performing password resets; navigating/instructing end users
  • Excellent phone presence
  • Knowledge and adherence de-escalation experience


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