Technical Support Analyst

3 weeks ago

Eden Prairie, United States Ready Credit Corporation Full time

Must reside in Minnesota to be considered for this role


Job Summary


Maintain and improve uptime on a network that utilizes windows-based PC, LAN Interfaces, WiFi Access Points, and cellular wireless technology to establish a Virtual Private Network on firewall devices to a hosted datacenter.


Essential Functions


  • Remotely monitor and diagnose self service kiosks for any issues needing attention
  • Correct any issues you can remotely and dispatch any you cannot
  • Utilize ticketing system to track issues and incidents
  • Notify clients of the status changes in kiosks availability and delays in repair
  • Work with third party techs to determine and execute any repairs needed
  • Manage, track, and maintain parts inventory in house and stored at various partner locations
  • Alert management when parts replenishment is required
  • Participate in On-Call rotation to provide 24 x 7 assistance to third party service providers
  • Asist internal employees in their day to day IT need including but not limited to resetting passwords, file access issues, printer issues, web browsing issues
  • Troubleshoot software issues with Microsoft Office suite, and other software required for users to complete their job


Secondary Functions


  • Back up the Deployment team as workload, vacation days, and sick days require


Other Functions


  • May perform bother job-related duties as assigned


Education, Experience and Other Skills


  • 2 years experience supporting windows PC, taking support calls, and remotely diagnosing issues
  • 2 years experience troubleshooting hardware and software issues
  • Ability to type 30 words per minute
  • Excellent communication (both verbal and written) skills, a solid foundation in business application development and a “can do” attitude
  • Must be able to develop formal business documents following established documentation/presentation software packages (or similar products from other vendors): MS-Word, MS-Excel-, MS-PowerPoint
  • Strong attention to detail


Mental and Physical Requirements


  • Ability to handle and be trusted with confidential and/or sensitive information
  • Ability to interact effectively with all levels in the company
  • Ability to work in a fast-paced environment
  • Ability to be flexible and to handle multiple projects in an organized, timely manner
  • Ability to problem-solve, work under pressure, and to effectively manage stress
  • Ability to work independently
  • Ability travel with limited overnights
  • Ability to work independently
  • Ability to lift 50lbs and move 340lbs equipment with a two cart or pallet jack

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