Technical Support Manager
4 days ago
MRA Recruiting Services seeks a highly skilled Technical Support Manager to oversee the day-to-day activities of our technical support team. As a key member of our operations management team, you will be responsible for maintaining and measuring uptime for continuity of service for our clients and end users 24/7.
Responsibilities
- Manage day-to-day operations of the technical support team responsible for the uptime and operational continuity of RCC kiosks and deployed client-facing payment hardware or solutions.
- Manage systems of records for internal and external systems used to ensure appropriate record-keeping and workflows are maintained.
- Oversee the delivery of services by vendors and scale response times and levels of technical effort required for continuity of services.
Requirements
- 10 years of operations experience supporting FinTech, remote device monitoring/repair, and vendor management. Related industry or discipline.
- Previous leadership in a technical help desk environment is preferred.
- Strong technical skills around data management.
- Bachelor's degree in a related field is preferred.
- Excellent communication (both verbal and written) skills, a solid foundation in business application development, and a 'can-do' attitude.
Compensation and Benefits
We offer a competitive salary range of $95,000 - $120,000 per annum, based on experience. Additionally, we provide comprehensive benefits including health insurance, retirement savings plan, and paid time off.
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