Help Desk Analyst

2 weeks ago


Bend, United States TEEMA Full time

Helpdesk Analyst

Location: Bend, OR

Employment Type: Direct Hire

BHID: 74687


Schedule: Monday - Friday, 8 AM - 5 PM, with potential shifts Monday - Saturday, 5 AM - 9 PM


About the Opportunity

Are you ready to take your IT career to the next level? Join a fast-paced managed services environment where you'll be part of a dynamic team that’s passionate about technology, innovation, and exceptional customer support. As a Helpdesk Analyst, you'll play a critical role in delivering cutting-edge technical solutions and support to a diverse range of clients, building both your technical and professional expertise along the way.

This is more than a helpdesk role—it’s a launchpad for growth within the IT industry, with opportunities to expand your skills, take on new challenges, and work with a collaborative team that values your contributions.


What You’ll Do:

  • Be the first line of defense for solving technical issues, troubleshooting login problems, and resolving password resets.
  • Tackle hardware challenges, including diagnosing and repairing peripherals like keyboards, mice, and screens.
  • Deliver top-notch customer service, guiding clients through technical issues with patience and expertise.


What You Bring to the Team:

  • A minimum of 1 year of experience in a Help Desk or Customer Service role.
  • Strong troubleshooting skills with hands-on experience in PC peripherals such as keyboards, printers, and mice.
  • Proficiency with Google Suite and Microsoft Office tools.
  • Exceptional communication skills and a passion for providing an outstanding customer experience.
  • A driven, energetic, and team-focused personality that thrives in a fast-paced environment.


Why This Role?

  • Accelerate Your Growth: Gain exposure to a variety of technologies and challenges, setting the stage for career advancement in IT.
  • Diverse Clientele: Work with multiple clients, offering you a chance to broaden your technical expertise and industry knowledge.
  • Collaborative Environment: Join a team that’s as passionate about your growth as they are about providing exceptional service.


Make Your Next Move

If you’re looking for an opportunity to build your IT career in a supportive and innovative environment, this role is the perfect fit. Apply now and take the first step toward a rewarding future in technology



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