Help Desk Technician

2 weeks ago

South Bend, United States Trek10 Inc Full time

WHO WE ARE

Trek10 builds and manages massively scalable cloud architectures using cutting edge AWS technologies. Headquartered in South Bend, IN, we have a local footprint but operate with a global reach. Today we have customers on four continents and from coast to coast in the United States and a global brand for deep expertise. We are a Premier Tier AWS Consulting Partner with the following AWS Partner Competencies: DevOps, Migration, IoT, Data and Analytics, and SaaS. We have a focus on designing and building serverless / cloud native and IoT systems, DevOps automation, and providing 24/7 AWS infrastructure support. We are pioneering the future of cloud computing and having a lot of fun while we do it

To better understand the type of cutting edge work we do for our clients, please take a look at some of our case studies.

SUMMARY/OBJECTIVE OF THE JOB:

The Help Desk Technician is responsible for providing technical assistance to end-users, troubleshooting IT-related issues, maintaining hardware, and ensuring the smooth operation of computer systems and networks across the organization. This role is perfect for someone with a strong technical background and a passion for delivering excellent customer service.

DUTIES AND RESPONSIBILITIES:

  • Provide first-level support for all hardware, software, and network issues reported by staff, both remotely and in-person.
  • Troubleshoot and resolve IT-related problems, including computer hardware, operating systems, applications, network connectivity, and email issues.
  • Install, configure, and maintain computer systems, peripherals, and software for end-users.
  • Respond to service requests and issues promptly, managing tickets through a tracking system to ensure timely resolution and user satisfaction.
  • Assist with the setup and configuration of new devices, including desktops, laptops, and mobile devices.
  • Perform routine maintenance tasks, such as software updates, patches, and security scans.
  • Document solutions to common problems and create knowledge base articles to assist end-users in resolving issues independently.
  • Escalate unresolved issues to higher-level IT support staff or specialists as necessary.
  • Assist with hardware inventory management and order IT supplies when needed.
  • Collaborate with other IT team members on larger IT projects or initiatives, such as software rollouts or system migrations.
  • Provide end-user training on common software applications, best practices, and IT security procedures.
  • Other duties as assigned.

REQUIRED QUALIFICATIONS:

  • 1+ years of general IT experience (support, hardware, software, etc).
  • Proven experience as an IT Helpdesk Technician or similar role in a technical support environment.
  • Strong knowledge of Mac and Windows operating systems and basic networking concepts.
  • Experience with troubleshooting hardware, software, and network issues.
  • Familiarity with IT ticketing systems (e.g., Jira, ServiceNow, Zendesk) and remote desktop support tools.
  • Strong understanding of Google Workspace.
  • Basic understanding of Active Directory, Microsoft Office Suite, and email clients (Outlook, etc.).
  • Excellent communication and interpersonal skills, with the ability to explain technical issues to non-technical users.
  • Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • A customer-service-oriented attitude, with a willingness to go above and beyond to ensure user satisfaction.
  • Must be able to work in the office in South Bend, Indiana 2-3 times per week.

PREFERRED QUALIFICATIONS:

  • Bachelor's Degree in Information Technology, Computer Science, or a related field.
  • CompTIA A+, Network+, or similar IT certifications.
  • Have an AWS Cloud Practitioner Certification, AWS Cloud Architect Associate, Sysops Associate, or Developers Associate Certification.
  • Knowledge of IT security best practices and familiarity with antivirus/malware software.

COMPETENCIES: (abilities)

  • Communication: The ability to effectively convey information, ideas, and instructions to individuals or groups, both verbally and in writing.
  • Time Management: The ability to effectively plan and organize one's own time in order to meet deadlines, prioritize tasks, and make the most efficient use of time.
  • Self Management: The ability to manage one's own emotions, thoughts, and behavior in different situations.
  • Building Work Relationships: The ability to establish and maintain positive and productive relationships with colleagues, clients, and other stakeholders.
  • Problem Analysis: The ability to identify, understand, and analyze problems in order to find solutions.
  • Technical expertise: The ability to understand, apply, and stay current with the knowledge, concepts, and practices in a specific field or industry.
  • Planning: The ability to set goals, develop action plans, and effectively allocate resources in order to achieve desired outcomes.

BENEFITS:

  • We are a remote-first company with a lot of flexibility
  • Medical, dental and company paid vision and telemedicine; Insurance that start on day one of your employment
  • 401k plan with a healthy company match.
  • Vacation and unlimited sick time.
  • Company paid short-term disability and long-term disability.
  • 9 company paid holidays.
  • Monthly Employee Care stipend to spend on YOU
  • Annual home office set up and equipment allowance.
  • Have fun We get together at various locations across the US for team retreats
  • Robust training and continuous learning environment with lots of team support
  • Develop a skill set that will set you up for long term professional growth and development
  • Get paid (of course) We have competitive salaries

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Trek10 participates in E-Verify. All persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

  • Help Desk level tier l

    2 weeks ago

    Bend, United States Steinemann Inc. Full time

    Position is on site and requires the resource to in office each day. In the future, there is potential for a hybrid schedule.After placement, client will payroll the resource through a third party.Office is located in Bend, ORTeam size: +17 resourcesTaking calls and providing tier 1 support, mostly recording tickets and categorizing them in ticket tracking...

  • Help Desk level tier l

    1 week ago

    Bend, United States Steinemann Inc. Full time

    Position is on site and requires the resource to in office each day. In the future, there is potential for a hybrid schedule.Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.After placement, client will payroll the resource through a third party.Office is...

  • Help Desk Analyst III

    6 days ago

    South Burlington, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a long term contract employment opportunity for a Help Desk Analyst III in the Service industry located in South Burlington, Vermont. In this role, you will be responsible for providing advanced technical assistance, managing high-level service requests, and mentoring entry level technicians. You will also play a...

  • Help Desk Intern

    1 week ago

    South Plainfield, United States Admera Health Full time

    About the jobAdmera Health is seeking a Help Desk Intern to join our growing team! ADMERA - Entering the ADvanced Molecular ERAAdmera Health provides genomic and bioinformatic services supporting discovery through clinical research stages. Our services include solutions for genomics, transcriptomics, epigenomics, and bioinformatics. Admera has deep expertise...

  • Help Desk Analyst

    2 weeks ago

    Bend, United States TEEMA Full time

    Helpdesk AnalystLocation: Bend, OREmployment Type: Direct HireBHID: 74687 Schedule: Monday - Friday, 8 AM - 5 PM, with potential shifts Monday - Saturday, 5 AM - 9 PMAbout the OpportunityAre you ready to take your IT career to the next level? Join a fast-paced managed services environment where you'll be part of a dynamic team that’s passionate about...

  • Network Operations Support Technician

    24 hours ago

    West Bend, United States TEKsystems Full time

    Job Title: Network Operations Support TechnicianShift Needed: 3:00 PM - 11:30 PM, Tuesday - SaturdayJob Description:We are seeking a proactive and skilled Network Operations Technician to join our NOC team on the 2nd shift. In this role, you will collaborate with other technicians and NOC Engineers, handling escalation calls from the service desk and...

  • Electroencephalogram Technician Specialist

    4 days ago

    South Bend, Indiana, United States Titan Medical Full time

    We are seeking a skilled Electroencephalogram (EEG) Technician to join our team in Indiana. This 13-week contract position requires a minimum of 2 years of experience as an EEG Tech.Job OverviewThis is a fantastic opportunity for healthcare professionals looking to work with cutting-edge technology and provide top-notch care to patients. As an EEG...

  • IT Service Desk

    2 weeks ago

    West Bend, United States TEKsystems Full time

    *Description:* Our client is looking for a service desk individual with 1-3 years experience. Some of the responsibilities are as follows: Support of computer hardware, software and applications. Support of mobile devices, including iPhones, iPads and Android devices. Maintain service level agreements. Communicate technical solutions to end users. Provide...

  • Pest Control Technician

    3 weeks ago

    South Bend, United States Rentokil North America Full time

    Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!For more information about our benefits, see below!We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve...

  • Lab Technician

    3 weeks ago

    South Bend, United States Actalent Full time

    Job DescriptionJob DescriptionLab Technician - Job Opportunity Location: South Bend, IndinanaJob Title: Laboratory TechnicianJob DescriptionWe are seeking a dedicated Laboratory Technician to join our team, supporting R&D and quality assurance for our adhesives manufacturing operations. This role involves working with a variety of adhesive products,...

  • Diesel Technician/Mechanic II IN

    2 weeks ago

    South Bend, United States Penske Truck Leasing Co., L.p. Full time

    2nd Shift Monday-Friday 3-11:30pmBe one of the first applicants, read the complete overview of the role below, then send your application for consideration. Pay starting at $26.25/hour Work Location: 6150 Parkland Drive South Bend, IN What’s the Job? Ready to move your career forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll...

  • Diesel Technician/Mechanic II

    2 months ago

    SOUTH BEND, United States Penske Truck Leasing Full time

    2nd Shift Monday-Friday 3-11:30pm Pay starting at $26.25/hour Work Location: 6150 Parkland Drive South Bend, IN What’s the Job? Ready to move your career forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll perform preventative maintenance and repairs of all levels on the newest and best...

  • Diesel Technician/Mechanic II

    2 months ago

    SOUTH BEND, United States Penske Truck Leasing Full time

    2nd Shift Monday-Friday 3-11:30pm Pay starting at $26.25/hour Work Location: 6150 Parkland Drive South Bend, IN What’s the Job? Ready to move your career forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll perform preventative maintenance and repairs of all levels on the newest and best...

  • Diesel Technician/Mechanic II

    3 weeks ago

    South Bend, United States Penske Truck Leasing Full time

    2nd Shift Monday-Friday 3-11:30pm Pay starting at $26.25/hour Work Location: 6150 Parkland Drive South Bend, IN What’s the Job? Ready to move your career forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles...

  • Diesel Technician/Mechanic II

    2 months ago

    South Bend, United States Penske Truck Leasing Full time

    Job Description2nd Shift Monday-Friday 3-11:30pmPay starting at $26.25/hourWork Location: 6150 Parkland Drive South Bend, INWhat’s the Job?Ready to move your career forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in...

  • Diesel Technician/Mechanic II

    1 month ago

    SOUTH BEND, United States Penske Truck Leasing Full time

    2nd Shift Monday-Friday 3-11:30pm Pay starting at $26.25/hour Work Location: 6150 Parkland Drive South Bend, IN What’s the Job? Ready to move your career forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll perform preventative maintenance and repairs of all levels on the newest and best...

  • Diesel Technician/Mechanic II

    2 months ago

    SOUTH BEND, United States Penske Truck Leasing Full time

    2nd Shift Monday-Friday 3-11:30pm Pay starting at $26.25/hour Work Location: 6150 Parkland Drive South Bend, IN What’s the Job? Ready to move your career forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll perform preventative maintenance and repairs of all levels on the newest and best...

  • Diesel Technician/Mechanic II

    1 month ago

    SOUTH BEND, United States Penske Truck Leasing Full time

    2nd Shift Monday-Friday 3-11:30pm Pay starting at $26.25/hour Work Location: 6150 Parkland Drive South Bend, IN What’s the Job? Ready to move your career forward? As a Technician at Penske, you’ll do exactly that. Here,...

  • Diesel Technician/Mechanic II IN

    3 weeks ago

    South Bend, United States Penske Truck Leasing Co., L.p. Full time

    2nd Shift Monday-Friday 3-11:30pmBe one of the first applicants, read the complete overview of the role below, then send your application for consideration. Pay starting at $26.25/hour Work Location: 6150 Parkland Drive South Bend, IN What’s the Job? Ready to move your career forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll...

  • Diesel Technician/Mechanic II IN

    4 weeks ago

    south bend, United States Penske Truck Leasing Co., L.P. Full time

    2nd Shift Monday-Friday 3-11:30pm Pay starting at $26.25/hour Work Location: 6150 Parkland Drive South Bend, IN What’s the Job? Ready to move your career forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the...