Help Desk level tier l

2 weeks ago


Bend, United States Steinemann Inc. Full time
Position is on site and requires the resource to in office each day. In the future, there is potential for a hybrid schedule.

After placement, client will payroll the resource through a third party.

Office is located in Bend, OR

Team size: +17 resources

Taking calls and providing tier 1 support, mostly recording tickets and categorizing them in ticket tracking software.

Title: Help Desk Analyst

Key Responsibilities:

Troubleshoot password resets and resolve login issues promptly.

Diagnose and resolve hardware issues, including keyboards, mice, and screens.

Requirements:

Minimum of 1 year of Customer Service/Help Desk experience.

Exceptional communication skills with a strong focus on customer service.

Hands-on experience in supporting PC peripherals, such as keyboards, printers, and mice.

Proficiency in Google Suite (Gmail, Docs, Sheets, Slides) and Microsoft Office 2007 (Excel, Word, PowerPoint, Outlook).

Shift Availability:

Various shifts available from Monday to Saturday, ranging from 5 am to 9 pm.

Skills and Qualifications:

Proficiency in help desk support, Windows troubleshooting, and technical support.

Strong phone and communication skills.

Energetic and driven personality, a perfect fit for our team

Experience Level:

Entry Level

Join our client in providing top-notch support to our clients and expanding your technical skills in a collaborative and

exciting work environment.

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