Help Desk level tier l
2 weeks ago
After placement, client will payroll the resource through a third party.
Office is located in Bend, OR
Team size: +17 resources
Taking calls and providing tier 1 support, mostly recording tickets and categorizing them in ticket tracking software.
Title: Help Desk Analyst
Key Responsibilities:
Troubleshoot password resets and resolve login issues promptly.
Diagnose and resolve hardware issues, including keyboards, mice, and screens.
Requirements:
Minimum of 1 year of Customer Service/Help Desk experience.
Exceptional communication skills with a strong focus on customer service.
Hands-on experience in supporting PC peripherals, such as keyboards, printers, and mice.
Proficiency in Google Suite (Gmail, Docs, Sheets, Slides) and Microsoft Office 2007 (Excel, Word, PowerPoint, Outlook).
Shift Availability:
Various shifts available from Monday to Saturday, ranging from 5 am to 9 pm.
Skills and Qualifications:
Proficiency in help desk support, Windows troubleshooting, and technical support.
Strong phone and communication skills.
Energetic and driven personality, a perfect fit for our team
Experience Level:
Entry Level
Join our client in providing top-notch support to our clients and expanding your technical skills in a collaborative and
exciting work environment.
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