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Help Desk Technician

3 months ago

Cincinnati, United States Apex Systems Full time

Title: Windows 11 Technical 1

Location: Downtown Cincinnati, Ohio (On-site 5 days per week)

Duration: 3-month contract

PAY: up to $24/hr

*Please note, this role requires candidates to be in the office 5 days per week Windows 11 Technician


The Windows 11 technician will be responsible for coordinating with Company users to reimage their laptops to Windows 11. The technician will open/update ServiceNow tickets, track the reimage and loaner laptop requests, prepare loaner laptops using enterprise images. The technician will track request from beginning to end.


Responsibilities also include backing up data from the user’s local hard drive to OneDrive to guard against the loss of data. Backing up preferred browser bookmark/favorites and a list of other local items. Restoring the backed-up items to the reimaged PC and making adjustments as needed by the user so they are fully functional for their roles when they receive their reimaged laptop.


Role includes troubleshooting basic PC issues related to the reimage process and escalating issues to the staff for speedy resolution.



Day to day:

- Reimaging company laptops to Windows 11

- Communicate with cross functional IT teams and business stakeholders

- Will need to track tickets, service account setups, track loaner laptops while they are being reimaged

- Install and reimage computers

Must Have:

- Windows Background (Reimaging experience would be great)

- ServiceNow (we use it for ticketing)

- Building computers in the past

Nice to Have:

- Helpdesk work

- Active Directory