Healthcare MSP Account Manager

2 weeks ago

Atlanta, United States Quest Locum Tenens Full time

Healthcare MSP Account Manager


About Quest Healthcare Solutions

Quest is a fast-growing, female-led national locum staffing agency with nearly 15 years’ experience helping healthcare organizations identify and staff hard-to-fill positions to achieve workforce balance and supporting physicians and advanced practitioners in reaching their career goals. Headquartered in Atlanta, GA, Quest Locum Tenens partners with hospitals, health systems, and healthcare providers to precisely align best-fit locum talent with available roles across a range of specialties.


Our Mission:

Have a lasting, meaningful impact on the state of healthcare by improving coverage in underserved communities, simplifying the staffing process, and creating a more authentic experience where physicians across all career stages can prosper and healthcare organizations can count on a partner who prioritizes relationships—and quality care—over profit.


Our Values:

WELCOME EVERYONE

At Quest Healthcare, everyone is welcome. Welcome to prioritizing people over profit. Welcome to listening more than we speak, ensuring all feedback is valued. Welcome to the best, “uniquely Quest” locums experience.


STRIVE EVERY DAY

Always grow. Always learn. Always evolve. We seize every chance to rise to the challenge by fostering innovation, exceeding expectations, and championing those we partner with to achieve extraordinary results.


LEAD WITH INTEGRITY

Integrity lies at the heart of every relationship. It’s our promise and privilege to lead with respect, trust, and honesty at every turn for clients, providers, and team members.


CHALLENGE THE STATUS QUO

We empower every team member to challenge the status quo and obliterate “the box,” giving each uniquely talented team member the opportunity to shape the company future while driving individual success.


COLLABORATE TOGETHER

We’re committed to fostering a culture of collaboration, where every voice is heard, every idea is valued, and every effort is celebrated. The unified force of our diverse, powerhouse team is our greatest asset—achieving remarkable results for clients, providers, and our team.


The Role:

The MSP Account Manager at Quest will play a key role in driving revenue and meeting fulfillment targets by managing and optimizing our Managed Service Provider (MSP) partnerships. This role requires close collaboration with team recruiters, leaders and MSP partners to align with company goals and achieve exceptional results in the locum tenens market. Responsibilities include driving candidate flow to fill locum tenens needs, expanding market share with key partners, providing excellent customer service, managing reporting and data, driving customer retention and expansion, assisting with the contract review process, and overseeing the placement, credentialing, and scheduling processes. This position offers opportunities for professional growth across various healthcare specialties within a team-oriented environment that values collaboration and shared success.


Key Responsibilities:

  • Build and maintain strong client relationships, ensuring client satisfaction
  • Engage with recruitment teams to drive qualified candidate flow to open requisitions
  • Proactively engage clients to increase efficiency and ROI
  • Provide a consultative approach to tailor solutions to client needs
  • Collaborate with internal teams for seamless service delivery
  • Act as the subject matter expert and main point of contact for specialized requests
  • Increase market share by delivering exceptional experiences and solutions
  • Provide excellent customer service, addressing inquiries and resolving issues
  • Match healthcare professionals to client requirements
  • Assist with contract workflow
  • Maintain accurate records of sales activity using our CRM system
  • Build brand awareness and positive brand impression of Quest Locum Tenens
  • Other account management duties as necessary

Qualifications & Experience:

  • Bachelor's degree in business, healthcare administration, or related experience
  • 3+ years in account management, MSP/VMS and/or Sales experience preferably within the locum tenens industry
  • A high level of proficiency in Vendor Management Systems, CRM systems and other sales tools
  • Basic working knowledge of client and provider contracts
  • Self-motivated, proactive, and able to work independently as well as part of a team
  • Exceptional attention to detail, ensuring accuracy and thoroughness in all tasks
  • Ability to conduct compelling in-person and virtual presentations
  • Self-motivated, proactive, and able to work independently as well as part of a team
  • Willingness to travel for in-person meetings and industry events when required
  • Willingness and ability to offer positive contributions to a remote and/or in-person company culture

Skills:

  • The ability to build and maintain strong relationships
  • Process-oriented mindset, with a focus on revenue generation, optimizing workflows and maintaining consistent standards
  • Strong organizational and project management skills
  • Excellent communication and interpersonal skills
  • Strong negotiation and persuasion abilities, with a customer-focused mindset
  • Exceptional attention to detail, ensuring accuracy and thoroughness in all tasks
  • Excellent time management skills, with the ability to juggle the balance of sourcing providers, attending meetings, and managing a book of actively working contractors

Compensation:

Competitive salary and bonus plan

Benefits:

  • Employee-centric culture
  • Comprehensive benefits package with employer contribution
  • 401k plan with employer contribution
  • Up to 24 days off (PTO, floating time off and holiday) in first year
  • Collaborate with a team of experienced recruiters and healthcare professionals

Career Pathing:

Sr. MSP Account Manager

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