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Technical System Analyst
2 months ago
**No C2C Only W2 Candidates Eligible**
Job Title: Technical Systems Analyst- Fraud Protection
Position Type: Contract
Location: Seattle, WA (Hybrid)
Job Description:
The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.
About this team:
This role is within the Fraud Protection team in our technology organization. Fraud Protection
Team is a technology delivery team that works closely with SaaS vendors to address all the technological needs of the Asset Protection team. We focus on solutions that support the investigations of the Omni-risk specialists from the Asset Protection. We support the delivery of customizations, enhancements and integrations to SaaS tools such as Secure 5, Engage, Decision Manager applications that are used by the Asset Protection team and Educators to investigate and process unverified returns respectively.
Experience & Skillset:
Experience supporting end-users including triaging, performing root cause analysis, and
resolving application issues and responding to how-to questions
Support the creation, maintenance and monitoring of applications owned by the Fraud
Protection team to support the ability to re-create, diagnose and troubleshoot technical issues
faced by systems and applications users and vendors
Work directly with SaaS Vendor and internal teams to address active issues accordingly and required changes to correct issues.
Provide guidance to users in order to address technical issues and offer training options as
needed through references to existing user guides, manuals, runbooks and any other resources
Maintain record of problems, incidents and vendor issues raised
Participate in project delivery activities handover to support activities as well as development of
documentation intended for users in collaboration with the other support services
Works with Architects and Business Analyst to create and validate system diagrams for applications and systems owned by Fraud Protection.
Provide intervention in critical situations in the event of system failure and ensure timely responses to situations by following required escalation paths
Establishes a regular mechanism for communicating and sharing vendors compliance with operational SLAs
Participates in peak readiness drills as well as documenting impacts of integration and platform currency on Fraud Protection systems
Qualifications:
bachelor’s degree in computer science/information technology, or in a related technical field or
equivalent technology experience.
Minimum 4 years of progressively responsible, post-baccalaureate work experience designing,
developing, and implementing computer software projects utilizing open-source services framework
Experience with Devops and CD/CI tools for Java Platform
4+ years’ experience in Retail Systems, development, delivery, & production support (highly valued)
Experience with CI/CD pipelines and automation, Docker & Container Management, Application
Performance Engineering, Monitoring, performance, alerting, AWS Services and Architecture
Experience in working with distributed Unix or Linux-based systems, J2EE Application Servers, clustered DB systems and source control systems