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Technical Systems Analyst
3 months ago
This role is within the Fraud Protection team with our client. The Fraud Protection Team is a technology delivery team that works closely with SaaS vendors to address all the technological needs of the Asset Protection team. They focus on solutions that support the investigations of the Omni-risk specialists from the Asset Protection. They support the delivery of customizations, enhancements and integrations to SaaS tools such as Secure 5, Engage, Decision Manager applications that are used by the Asset Protection team and Educators to investigate and process unverified returns respectively.
Responsibilities
- Experience supporting end-users including triaging, performing root cause analysis, and resolving application issues and responding to how-to questions
- Support the creation, maintenance and monitoring of applications owned by the Fraud Protection team to support the ability to re-create, diagnose and troubleshoot technical issues faced by systems and applications users and vendors
- Work directly with SaaS Vendor and internal teams to address active issues accordingly and required changes to correct issues.
- Provide guidance to users in order to address technical issues and offer training options as needed through references to existing user guides, manuals, runbooks and any other resources
- Maintain record of problems, incidents and vendor issues raised
- Participate in project delivery activities handover to support activities as well as development of documentation intended for users in collaboration with the other support services
- Works with Architects and Business Analyst to create and validate system diagrams for applications and systems owned by Fraud Protection.
- Provide intervention in critical situations in the event of system failure and ensure timely responses to situations by following required escalation paths
- Establishes a regular mechanism for communicating and sharing vendors compliance with operational SLAs
- Participates in peak readiness drills as well as documenting impacts of integration and platform currency on Fraud Protection systems
Qualifications
- Bachelor’s degree in Computer Science/Information Technology, or in a related technical field or equivalent technology experience.
- Minimum 4 years of progressively responsible, post-baccalaureate work experience designing, developing, and implementing computer software projects utilizing open-source services framework
- Experience with Devops and CD/CI tools for Java Platform
- 4+ years’ experience in Retail Systems, development, delivery, & production support (highly valued)
- Experience with CI/CD pipelines and automation, Docker & Container Management, Application Performance Engineering, Monitoring, performance, alerting, AWS Services and Architecture
- Experience in working with distributed Unix or Linux-based systems, J2EE Application Servers, clustered DB systems and source control systems
How Do I Apply?
Apply on this website or send an updated resume to recruiters@prolianceconsult.com.
About Proliance:
We are a technical & digital marketing staffing agency based in Seattle, WA that specializes in matching you with quality opportunities that meet your professional aspirations. We offer contract, contract to hire and direct placement services to top Fortune 500, mid-market, and emerging companies from a variety of industries. Our staffing success in the telecommunication, financial, insurance, retail, travel, healthcare, professional service and technology industries are how we've built a reputation for long-lasting, authentic relationships.
Follow us on Facebook, Twitter, LinkedIn, and Google+ for recent news and current openings.
Why Work for Us?
Proliance Consulting offers a competitive salary and benefits package which includes the following:
- Medical: Proliance covers 50% of our employee’s premiums and 25% of any dependents on a plan administered through Regence.
- Vision: Proliance covers 50% of our employee’s premiums and 25% of any dependents on a plan administered through Regence.
- Dental: Proliance offers a plan administered by Delta Dental.
- Retirement: Proliance offers a matching 401K savings plan for pre-tax or Roth retirement savings.
- Direct Deposit: Proliance offers direct deposit to all employees.
- Safe/Sick Time Off: Proliance offers accrued paid time off to all employees.
- Paperless Pay Statements: Proliance offers the flexibility to view and manage your paycheck online.
- Employee Referral Program: Proliance offers competitive bonuses for employee referrals.
Proliance Consulting provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Proliance Consulting complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training.
