Front Desk/Shipping Coordinator

2 weeks ago


Houston, United States Burnett Specialists Staffing | Recruiting Full time

Front Desk/Shipping Coordinator

NE Houston

M-F 8am-5pm - No overtime

1hr lunch

Pay Range $18/hr. - $20/hr.

Summary

  • Must be bilingual (Spanish)
  • Process all outbound shipments with either common carriers or ground shipments
  • Fulfillment of orders and invoicing
  • Looking for someone who wants to advance from this department to an inside sales/customer service position
  • Assist answering calls
  • Greet walk-in customers (large Spanish community) and be able to communicate to assist with their orders.

Responsibilities:

  • Maintains complete ownership of the shipping and billing cycle.
  • Acts as the point of contact for logistics and carrier needs and requests.
  • Provides the highest level of customer service for each customer or vendor.
  • Meets and/or exceeds individual and team goals.
  • Researches new and existing vendors for better terms and pricing.
  • Collaborates with multiple internal and external teams to ensure there is clear communication on issues with orders/shipping.
  • Oversee the logistics flatbed program, while coordinating trucks monthly.
  • Effectively services incoming calls and on-line chats with customers to assist with questions
  • Assist inside sales with data entry for sales orders.
  • Acts as strategic partner for the team by continuously sharing ideas that will facilitate company growth and/or streamline current processes
  • Assist with walk in customers

Training, Skills, Knowledge and/or Experience:

  • Prior logistics and shipping experience, a MUST - 1 year minimum
  • Clear and concise communication style required
  • Ability to balance multiple conflicting priorities while remaining professional and composed required
  • Strong time management skills required
  • Strong problem-solving skills and a personality to overcome obstacles required
  • Strong phone presence and excellent customer service skills.
  • Ability to work in a fast-paced environment.
  • A true team player, always looking to assist and bring improvements for departmental needs.
  • Must be bilingual and able to communicate with walk in customers.

HOUSE32

Interested candidates please send resume in Word format Please reference job code 131781 when responding to this ad.



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