Front Desk Coordinator

6 days ago

Houston, United States IVX Health Full time

**ABOUT US**

IVX Health is a national provider of infusion and injection therapy for those with Rheumatoid Arthritis, Crohn's Disease, Multiple Sclerosis and other complex chronic conditions. IVX offers a different, better approach to caring for our patients and believes it is vital to take the same approach with our employees. We strive to empower our team to succeed while embodying our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.

**ABOUT THE ROLE**

The **Front Desk Coordinator I** is a patient-facing role responsible for providing administrative and clerical support to IVX Health infusion centers, both locally and regionally. This includes greeting patients, scheduling appointments, answering phones, front-end revenue cycle, and other center-based office tasks.

**RESPONSIBILITIES**
- Answers telephones and directs calls to appropriate staff, ensuring high-quality service for internal and external customers.
- Serves as the first point of contact for patient concerns, questions, and customer service inquiries.
- Greets patients and answers phones in a professional and friendly manner.
- Schedules and reschedules patient appointments according to scheduling guidelines.
- Ensures authorizations have been obtained prior to patient visits.
- Performs applicable check-in tasks, including but not limited to:

- Updating demographic information in the system as needed.
- Verifying patients' insurance if applicable.
- Obtaining copies of patient identification and outside records.
- Maintains patient records and files.
- Answers questions about the practice and its services.
- Collects copayments, coinsurance, and self-payments; documents payments in the practice management system, prepares day-end batches according to policies and procedures, and reconciles payments taken with reports.
- Completes end-of-day tasks, including running applicable reports, identifying no-show patients, communicating with appropriate personnel, completing daily batching tasks, and other office close procedures.
- Coordinates patient flow through the front desk; communicates with clinical staff to optimize clinical efficiency and patient safety.
- Opens, sorts, and records receipt date of mail; forwards bills and invoices promptly to corporate headquarters.
- Maintains and orders center supplies, food, and drinks; assures all items ordered are received and follows up on incomplete orders.
- Maintains the front desk area, including keeping the reception area clean and organized.
- Provides administrative support to the local market.
- Performs other general administrative duties as needed or assigned.

**BENEFITS**

At IVX Health, we value our team members and strive to provide comprehensive benefits that support their overall wellbeing. At IVX Health, we're committed to supporting our employees in every aspect of their lives. Join us and take advantage of these benefits as part of our dedicated team Here are some of the benefits we offer:

- **
Comprehensive Medical, Dental, and Vision Insurance**: Our plans include prescription drug coverage and telemedicine services, ensuring you have access to the care you need.
- ** Flexible Savings Options**: Choose from Health Savings Account (HSA) and Health Reimbursement Arrangement (HRA) options to manage healthcare expenses efficiently.
- ** Supplemental Health Protection Plans**: We offer additional options for Accident, Critical Illness, and Hospital Indemnity coverage to provide extra peace of mind.
- ** Dependent Care Flexible Spending Account**: Take advantage of pre-tax dollars to cover eligible dependent care expenses.
- ** Voluntary Short-Term and Long-Term Disability Coverage**: Safeguard your income with voluntary disability coverage options.
- ** Fertility Healthcare and Family Building Benefits**: Through our partnership with Carrot, we offer resources and support for fertility healthcare and family building.
- ** Life and AD&D Insurance**: Protect yourself and your loved ones with life insurance and accidental death and dismemberment coverage.
- ** Free Counseling Services and Resources**: Access counseling services and resources for emotional, physical, and financial wellbeing at no cost to you.
- ** Education Assistance**: We support your professional development through tuition reimbursement and certification support.
- ** CEU Library**: Access our Continuing Education Unit library to stay up-to-date in your field and advance your career.
- ** Charitable Giving Match and Volunteer PTO Program**: Give back to your community with our charitable giving match program and volunteer PTO.
- ** Employee Referral Bonus Program**: Refer talented individuals to join our team and earn a bonus for your contribution.
- ** 401(k) Plan with Company Match**: Save for your future with our 401(k) plan, with a company match to help you reach your retirement goals.

**Note**: Please be aware that the benefits described above may vary for Full Time,

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