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Call Center Agent

3 months ago

San Diego, United States Ultimate Staffing Full time

Position: Customer Service Representative/Call Center Agent

Pay: $21 to $22 per hour

Location: On-site, San Diego (Scripps Ranch)

Hours: Monday to Friday 7:00 AM-4:00 PM

Responsibilities:

Answer inbound calls and make outbound calls to existing clients

Support a high volume of emails and calls

Resolve customer inquiries in a timely manner

Document customer interactions into database

Create customized marketing campaigns and monitor results

Review the level of service per account and provide customer recommendations

Additional clerical duties as needed

Job Requirements:

1+ years of proven customer service experience in a call center environment

Excellent communication skills, both written and verbal

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.