Call center representative

2 months ago

San Diego, United States Randstad Full time

Our client is a leading healthcare company in need of skilled and experienced Call Center Representatives in San Diego, CA This position is fully onsite. The ideal candidate has at least 1 year of call center experience handling high volume inbound calls, navigating computer applications, performing data entry, and scheduling appointments or resolving customer issues. This is a 6-month assignment, with potential to extend based on performance and attendance.

salary: $23 - $24 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

  • Handle high volume incoming calls from members.
  • Create messages (capture full information from the caller).
  • Scheduling/Appointment Scheduling in EPIC (healthconnect).
  • Research member/patient information.
  • Research provider information for the caller.
Skills Required:

  • Operating multi-line phone systems
  • Typing: minimum 40wpm required
  • Call center experience preferred
  • 2+ years of customer service experience
  • Office setting experience
  • Knowledge of medical terminology desired


Skills Call Center Support Active Listening Telephone Etiquette Typing Skills Basic Software Skills Basic Computer Skills Healthcare Industry Representative Healthcare Network Healthcare System Navigation EMR EHR/Epic Customer Service
Qualifications Years of experience: 0 years Experience level:
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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