ServiceNow Business Analyst

3 weeks ago

Arlington, United States Apex Systems Full time

ServiceNow Business Analyst


Location: Arlington, VA (Remote-hybrid schedule, 3 days/week on-site)


Contract Duration: 3-8 month contract-to-hire opportunity


Seeking an experienced ServiceNow Business Analyst to work closely with a team of ServiceNow Developers, Business Analysts, and ServiceNow Architects on a contract supporting Department of Homeland Security’s network and security operations. The ServiceNow Business Analyst will work with the team to collect and define client requirements, analyze, and document business and technical processes, conduct quality assurance and control activities, and provide overall program and project support across teams.

Responsibilities:

  • Providing operational program and project support to program manager and team leads.
  • Analyzing and documenting business and technical processes to formulate and develop new and modified business information processing systems.
  • Coordinating with cross-functional teams to ascertain system and network requirements such as functions, input data, output data, techniques, controls, User Acceptance Testing criteria, and execution of user’s acceptance.
  • Writing and editing documents such as Standard Operating Procedures, Work Instructions, and Job Aids.
  • Conducting Quality Reviews of documentation to identify improvement opportunities.
  • Increasing proficiency in specific business disciplines such as Operations Management.
  • Create and distribute operational reports as requested.
  • Facilitating projects and coordinating with cross-functional teams to produce better business outcomes.
  • Collecting and maintaining program/project metrics and develop improvements in metrics.
  • Facilitating project activities and coordinate with cross-functional teams to meet deadlines.
  • Hosting and facilitating daily/weekly/monthly project/operational meetings with government and contractors.
  • Facilitating Agile ceremonies such as Sprint Planning, Daily Scrums, Sprint Review, and Retrospectives, and champion a culture of continuous improvement
  • Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids.
  • Developing and producing documentation, reports, and presentation slide decks.
  • Preparing and presenting briefing materials to staff, executives, and federal customers. Interactions involve client meetings and interfacing with senior management.


Requirements:

  • Candidates must be U.S. Citizens with the ability to obtain and/or maintain a DHS EOD clearance (program can hold candidates with currently active security clearances up to the Top Secret level)
  • Associate’s degree with 12 years of experience, Bachelor’s degree with 10 years of experience, Master’s degree with 7 years of experience, OR 16+ years of experience
  • Must have 5+ years of ServiceNow BA experience
  • Previous experience as a Scrum Master
  • Previous experience as a Business Analyst
  • Attention to detail and resourcefulness.
  • 7 years of direct scheduling experience, preferably working on other large Government contracts.
  • Expert at using Kanban boards and agile methodologies.
  • Expert of Scrum methodologies
  • Experience with JIRA and Confluence
  • Strong communication skills (verbal and written)
  • Strong Microsoft Office experience, predominantly Excel, Visio, and PowerPoint
  • Self-starter with the ability to work independently with limited to no guidance.


Preferred Qualifications:

  • Previous DHS or DoD experience

Any of the following certifications is highly desired:

  • SAFe Agile
  • Certified Scrum Master
  • ITIL Foundation
  • PMP

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