ServiceNow Business Analyst

7 days ago


Arlington, United States Apolis Full time
  • Job Title: ServiceNow Business Analyst
  • Location: Arlington, VA
  • Tax Term (W2, C2C): W2
  • Job Type (Permanent/Contract) : Contract to Hire
  • Duration: 3-6 Months CTH
  • Pay Range: $60/hr W2
Description:
Responsibilities:
  • Providing operational program and project support to program manager and team leads.
  • Analyzing and documenting business and technical processes to formulate and develop new and modified business information processing systems.
  • Coordinating with cross-functional teams to ascertain system and network requirements such as functions, input data, output data, techniques, controls, User Acceptance Testing criteria, and execution of user's acceptance.
  • Writing and editing documents such as Standard Operating Procedures, Work Instructions, and Job Aids.
  • Conducting Quality Reviews of documentation to identify improvement opportunities.
  • Increasing proficiency in specific business disciplines such as Operations Management.
  • Create and distribute operational reports as requested.
  • Facilitating projects and coordinating with cross-functional teams to produce better business outcomes.
  • Collecting and maintaining program/project metrics and develop improvements in metrics.
  • Facilitating project activities and coordinate with cross-functional teams to meet deadlines.
  • Hosting and facilitating daily/weekly/monthly project/operational meetings with government and contractors.
Required Skills:
  • Candidates must be U.S. Citizens with the ability to obtain and/or maintain a Client EOD clearance (program can also hold candidates with currently active security clearances up to the Top Secret level)
  • 5+ years of ServiceNow experience and strong understanding of platform
  • Associate's degree with 12 years of experience, Bachelor's degree with 10 years of experience, Master's degree with 7 years of experience, OR 16+ years of experience
  • Previous experience as a Scrum Master
  • Previous experience as a Business Analyst
  • Attention to detail and resourcefulness.


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