Senior ServiceNow Business Consultant

3 weeks ago

Arlington, Virginia, United States Apex Systems Full time
About the Company

APEX Systems is a leading provider of technology staffing solutions that empower our clients to achieve their goals. We specialize in IT staffing, consulting, and managed services for Fortune 1000 companies and governments worldwide.

We are looking for a talented ServiceNow Business Analyst to join our team at Apex Systems. The successful candidate will have excellent analytical and problem-solving skills, strong communication and interpersonal skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Providing operational program and project support to program manager and team leads.
  • Analyzing and documenting business and technical processes to formulate and develop new and modified business information processing systems.
  • Coordinating with cross-functional teams to ascertain system and network requirements such as functions, input data, output data, techniques, controls, User Acceptance Testing criteria, and execution of user's acceptance.
  • Writing and editing documents such as Standard Operating Procedures, Work Instructions, and Job Aids.
  • Conducting Quality Reviews of documentation to identify improvement opportunities.
  • Increasing proficiency in specific business disciplines such as Operations Management.
  • Create and distribute operational reports as requested.
  • Facilitating projects and coordinating with cross-functional teams to produce better business outcomes.
  • Collecting and maintaining program/project metrics and develop improvements in metrics.
  • Facilitating project activities and coordinate with cross-functional teams to meet deadlines.
  • Hosting and facilitating daily/weekly/monthly project/operational meetings with government and contractors.
  • Facilitating Agile ceremonies such as Sprint Planning, Daily Scrums, Sprint Review, and Retrospectives, and champion a culture of continuous improvement.
  • Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids.
  • Developing and producing documentation, reports, and presentation slide decks.
  • Preparing and presenting briefing materials to staff, executives, and federal customers.

Requirements:

  • Candidates must be U.S. Citizens with the ability to obtain and/or maintain a DHS EOD clearance (program can hold candidates with currently active security clearances up to the Top Secret level).
  • Associate's degree with 12 years of experience, Bachelor's degree with 10 years of experience, Master's degree with 7 years of experience, OR 16+ years of experience.
  • Must have 5+ years of ServiceNow BA experience.
  • Previous experience as a Scrum Master.
  • Previous experience as a Business Analyst.
  • Attention to detail and resourcefulness.
  • 7 years of direct scheduling experience, preferably working on other large Government contracts.
  • Expert at using Kanban boards and agile methodologies.
  • Expert of Scrum methodologies.
  • Experience with JIRA and Confluence.
  • Strong communication skills (verbal and written).
  • Strong Microsoft Office experience, predominantly Excel, Visio, and PowerPoint.
  • Self-starter with the ability to work independently with limited to no guidance.

Salary: $120,000 - $180,000 per year based on experience.

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