ServiceNow Analyst Specialist
1 week ago
We are seeking a talented ServiceNow Analyst Specialist to join our team at Apolis. As a key member of our operations team, you will provide expert-level analysis and guidance on the implementation and optimization of ServiceNow solutions. With your extensive experience in ServiceNow and strong analytical skills, you will play a crucial role in driving business process improvement and increasing operational efficiency.
This is a contract-to-hire opportunity for a duration of 3-6 months. You will be working closely with our cross-functional teams to ensure seamless integration of ServiceNow into our existing infrastructure. Your expertise will enable us to deliver high-quality services and improve customer satisfaction.
Key Responsibilities:
- Provide expert-level analysis and guidance on ServiceNow implementation and optimization
- Analyze and document business and technical processes to develop new and modified business information processing systems
- Coordinate with cross-functional teams to ascertain system and network requirements
- Write and edit documents such as Standard Operating Procedures, Work Instructions, and Job Aids
- Conduct Quality Reviews of documentation to identify improvement opportunities
- Create and distribute operational reports as requested
- Facilitate projects and coordinate with cross-functional teams to produce better business outcomes
- Maintain program/project metrics and develop improvements in metrics
- Facilitate project activities and coordinate with cross-functional teams to meet deadlines
- Host and facilitate daily/weekly/monthly project/operational meetings with government and contractors
Requirements:
- U.S. Citizenship with the ability to obtain and/or maintain a Client EOD clearance (program can also hold candidates with currently active security clearances up to the Top Secret level)
- 5+ years of ServiceNow experience and strong understanding of platform
- Associate's degree with 12 years of experience, Bachelor's degree with 10 years of experience, Master's degree with 7 years of experience, OR 16+ years of experience
- Previous experience as a Scrum Master
- Previous experience as a Business Analyst
- Attention to detail and resourcefulness
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