ServiceNow Analyst Specialist

1 week ago


Arlington, Virginia, United States Apolis Full time
Apolis Opportunity:

We are seeking a talented ServiceNow Analyst Specialist to join our team at Apolis. As a key member of our operations team, you will provide expert-level analysis and guidance on the implementation and optimization of ServiceNow solutions. With your extensive experience in ServiceNow and strong analytical skills, you will play a crucial role in driving business process improvement and increasing operational efficiency.

This is a contract-to-hire opportunity for a duration of 3-6 months. You will be working closely with our cross-functional teams to ensure seamless integration of ServiceNow into our existing infrastructure. Your expertise will enable us to deliver high-quality services and improve customer satisfaction.

Key Responsibilities:

  • Provide expert-level analysis and guidance on ServiceNow implementation and optimization
  • Analyze and document business and technical processes to develop new and modified business information processing systems
  • Coordinate with cross-functional teams to ascertain system and network requirements
  • Write and edit documents such as Standard Operating Procedures, Work Instructions, and Job Aids
  • Conduct Quality Reviews of documentation to identify improvement opportunities
  • Create and distribute operational reports as requested
  • Facilitate projects and coordinate with cross-functional teams to produce better business outcomes
  • Maintain program/project metrics and develop improvements in metrics
  • Facilitate project activities and coordinate with cross-functional teams to meet deadlines
  • Host and facilitate daily/weekly/monthly project/operational meetings with government and contractors

Requirements:

  • U.S. Citizenship with the ability to obtain and/or maintain a Client EOD clearance (program can also hold candidates with currently active security clearances up to the Top Secret level)
  • 5+ years of ServiceNow experience and strong understanding of platform
  • Associate's degree with 12 years of experience, Bachelor's degree with 10 years of experience, Master's degree with 7 years of experience, OR 16+ years of experience
  • Previous experience as a Scrum Master
  • Previous experience as a Business Analyst
  • Attention to detail and resourcefulness


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