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Technical Support Specialist

2 months ago

Raleigh, United States Insight Global Full time
  • Maintain and support office computer network and users.
  • Provide help desk support for office and hotel properties for hosted applications, systems and services.
  • Perform basic computer training for corporate staff on network functions and applications.
  • Provide technical support for High Speed Internet Systems.
  • Monitor and ensure corporate and hotel network security.
  • Participate in the rotation of coverage for off hours responses to escalations and network issues.
  • Perform scheduled server and hardware maintenance tasks as outlined in recurring task assignments.
  • Assist in ensuring backup systems are correctly functioning and user data is protected, and recovery practices are tested.
  • Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.