Technical Support Analyst

1 week ago

Raleigh, North Carolina, United States C000 Roman Catholic Diocese Of Raleigh Full time
Job Overview

Position Summary:

The C000 Roman Catholic Diocese Of Raleigh is in search of a proficient IT Support Specialist to enhance its dedicated team and uphold our exemplary standards of technical assistance. The IT Support Specialist plays a crucial role in delivering technical support to end-users, diagnosing hardware and software challenges, and ensuring the seamless functionality of IT infrastructures. The ideal candidate will possess a robust technical foundation, exceptional problem-solving abilities, and a dedication to providing outstanding customer service.

Key Responsibilities:

  • Deliver first-level technical assistance to end-users through various channels, identifying, investigating, and resolving issues related to computer software and hardware.
  • Utilize expertise in computer software, hardware, and protocols to diagnose and rectify hardware, software, and network complications.
  • Install, configure, and maintain computer systems, mobile device software, and peripheral devices.
  • Set up and manage IP telephony devices and cloud-based phone systems.
  • Assist in the configuration and upkeep of user accounts and access permissions.
  • Support the monitoring and maintenance of IT security systems.
  • Document and track support inquiries and resolutions using a ticketing system.
  • Communicate and develop departmental projects and objectives.
  • Collaborate with fellow IT team members to identify and implement enhancements.
  • Work with other staff members to research and resolve technical issues.
  • Provide training and guidance to end-users on IT best practices and tools.
  • Coordinate services with software, hardware, or network vendors as necessary.
  • Assess opportunities for expanding or improving computer operations; recommend upgrades to hardware and software to optimize workload and system performance.
  • Participate in projects, implementations, and support across multiple locations.
  • Stay informed about the latest technological trends and advancements.
  • Perform other related duties as assigned.

Minimum Qualifications:

  • Associate's degree in Information Technology, Computer Science, or a related field, or equivalent experience in lieu of a degree is preferred.
  • A minimum of 1 year of relevant experience as an IT Support Specialist, Field Technician, or in a similar capacity is preferred.
  • Strong familiarity with Windows and Mac operating systems.
  • Knowledge of network protocols, hardware, and software troubleshooting.
  • Proficient in Microsoft Office Suite or similar software.
  • Ability to articulate technical issues to both technical and non-technical staff and clients.
  • Skilled in or capable of quickly learning a variety of computer hardware and software.
  • Excellent communication and interpersonal skills.
  • Ability to work independently as well as collaboratively within a team.
  • Strong organizational and time-management capabilities.
  • Must possess a valid driver's license in good standing and be willing to travel regularly (80% travel) using a personal vehicle when an organizational vehicle is unavailable.
  • Employment is contingent upon successful completion of a criminal background check and reference verification.
  • Must complete Safe Environment Training within 30 days of hire.

Preferred Qualifications:

  • Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are advantageous.

About Us: The Catholic Diocese of Raleigh encompasses the 54 counties of eastern North Carolina, covering over 32,000 square miles. The Diocese is organized into eight deaneries with a total of 96 parishes, missions, and stations, along with seven centers for campus ministry and 31 educational institutions. In addition to a competitive salary, the Diocese offers a comprehensive benefits package, including medical, dental, vision, life, and long-term disability insurance, as well as a generous 403(b) retirement plan.

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