Operations Coordinator

1 month ago

Indianapolis, United States Scale Computing Full time

OPERATIONS COORDINATOR

Our Operations Team is looking to hire an Operations Coordinator to work across departments to ensure day-to-day systems are working properly, identify areas of improvement, and recommend solutions for progressing the organization. The key to success in this role is through excellent organizational, people management, and problem-solving skills.


The Operations Coordinator will manage order fulfillment, order tracking, replacement and returns, inventory, and process documentation, as well as be involved in company-wide launch projects. We believe in best-ever experiences from the inside out - so this means we’re looking for an approachable, optimistic candidate who looks forward to collaborating with co-workers to solve problems.


Great candidates will look like this:

  • Enjoy troubleshooting and problem-solving analytically
  • A team player who can work well within the team and collaborate cross-functionally, especially in a remote environment
  • An excellent communicator who is efficient and effective with customers and colleagues via web conferences, in email, and in-person
  • A motivated self-starter who thrives on prioritization and follow-through
  • Passionately creative in mindset and has the ability to adapt quickly to evolving business needs


Responsibilities:

  • Manage sales fulfillments and replacement request processing with our Sales and Support Team (including checking shipment status and following up on escalated issues, and communicating with all parties)
  • Product Launch projects including process improvement and documentation creation. Work closely with cross-functional teams in Sales, Support, Finance, Product, QE and Engineering to ensure timelines are met
  • Process and documentation maintenance - technical and process documentation and tracking, identifying needs and plan for implementation, creating training plans, and delivering to new hires across the organization
  • Asset Management internally and with the manufacturer, including:
  • Maintain incoming test hardware as part of HW & QE Lab Team
  • Check-ins, routing, and troubleshooting issues
  • Return case management
  • Management of Indianapolis office stock
  • Owning the Refurbished systems depot
  • Processing shipping and stocking reports
  • Audits, internally & with manufacturer
  • Asset retirement scheduling
  • Replacement parts management, including holiday stocking
  • Dissemination and tracking of distributed Scale HCOS software images
  • Approve all manufacturer and shipping invoices
  • Compile sales and shipment metrics and reporting
  • Compile failure quality analysis reporting and working directly with the manufacturer and Support Team on no-problem-found issues and root cause analysis
  • Field questions and research topics regarding international shipping
  • Facilitate tracking and invoicing processes with OEM partners


Requirements:

  • Bachelor's degree or Equivalent work experience
  • Strong Microsoft Office and Excel skills
  • Positive attitude and growth mindset
  • Takes initiative and delivers results with minimal supervision
  • Strong business acumen, technical aptitude, analytical skills, & attention to detail
  • Ability to manage and prioritize projects with a Team
  • Ability to clearly & concisely communicate with users in different roles and with varying skill sets


Other useful skills/experience

  • Thrive in a fast-paced, hands-on, interrupt-driven, collaborative environment.
  • Enjoy being a problem solver: Identify problems before they occur, determine solutions, and resolve.
  • Able to manage multiple priorities concurrently, maintaining organization, attention to detail, and flexibility
  • Experience with CRM tool recommended, specifically Salesforce.com

Compensation & Benefits

  • Competitive, based on experience
  • Stock options
  • Competitive Health Plan including Medical (HDHP & PPO options), Dental, Vision, STD, LTD, & Life Insurance options
  • PTO & paid Company holidays
  • 401k Plan with match


This is a permanent, full-time position with a hybrid attendance requirement. Employees may work remotely or from our downtown Indianapolis HQ.


If you’ve reached this point in the job description and feel you’re still not sure if you should apply…Just do it We know there are no perfect applicants. You may not have 100% of all those bullets listed above - and that’s okay. If you’re feeling like you’re not going to fit in with our teams - you’ll be surprised. We’re one Scale Computing, which means however you identify and whatever background you bring with you, we encourage you to submit an application if it’s a role you can be passionate about doing every day. Please send your resume, with the job title in the subject line to careers@scalecomputing.com.

Scale Computing, Inc. is an Equal Opportunity Employer. Individuals seeking employment at Scale Computing, Inc. are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

About Scale Computing

Scale Computing is a global business with offices around the world, thousands of customers, and countless applications running on our industry-leading SC//Platform. We enjoy this success because we have made a conscious effort to build this company amazing person by amazing person – could you be the next to join us as the newest Scaler?


Scale was founded on the belief that transparency and collaboration create a culture of ownership, success, and empowerment; more empowered employees are more productive employees. At Scale, we build empowerment through diversity and our core values of: Integrity, Innovation, Collaboration, Success, and Fun.

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