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Service Desk Support Tech

3 months ago

Akron, United States J.W. Didado Electric Full time

SERVICE DESK SUPPORT TECH

The Service Desk Support Tech will provide knowledge and support to ensure that hardware, network, and software systems are implemented and supported effectively throughout J.W. Didado Electric.


Principle Duties & Responsibilities

  • Work in a team environment across multiple buildings.
  • Responsible for staging/imaging newly purchased laptops and ensure laptops are up to date on all drivers.
  • Responsible for installation process including preparing devices and accessories for deployment.
  • Backup user data through external HDD and other means necessary.
  • Troubleshoot initial installation issues, comments and concerns. Escalate when needed.

Set up and install printers and other peripherals users may use.

  • (Mouse and keyboards, docking stations, etc.)
  • Install specialty software which is not packaged in SCCM.
  • Completing required hardware request documentation through Jira/Trello portal for tracking purposes.
  • Ensuring decommissioned laptops are returned to proper area.


The above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all job duties that may be performed by such a person.


Certification & Licensure

Bachelor’s Degree with three years of applicable technical work experience or High School graduate with a minimum of five years applicable technical work experience.


Other Knowledge, Skills and Abilities


Previous experience performing laptop deployments/refreshes.

Proficient with MS Office Product Suite (Excel, Word, OneDrive, SharePoint)

Familiarity with Windows.

Ability to troubleshoot hardware and software issues after set up is complete.

Ability to work unsupervised and prioritize tasks.

Good time management & organizational ability.

Maintain regular work week schedule to help with scheduling device set ups.

Physical Demands of the Job


Lifting ­ may involve periodic moving/lifting of heavy items exceeding 50 lbs. Extraneous situations may arise for which additional physical demands may be required.


It is also anticipated that stress will be associated with this position primarily due to the demands of this position. It is necessary that the individual have the capacity to remain calm, considerate, and tactful under stressful and unanticipated situations.


Special Considerations


Individual must exercise a high level of confidentiality in handling staff and PII.



Employer Paid Benefit Package Offered:

• Health, Dental, Vision

• 401K Plan with Matching Contribution

• Life Insurance & Disability Insurance

• Paid Vacations and Holidays


EOE Statement: J.W. Didado Electric, LLC is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.