Technical Support Specialist
4 weeks ago
This is a local position, and remote work is not available at this time. Applicants must be able to work in the Santa Rosa Beach, FL area
Our client is a Managed Service Provider (MSP) located in the heart of Santa Rosa Beach, FL. We offer a range of I.T. services to local businesses, helping them leverage technology to meet their business goals. We believe in a client-centered approach to service, a learning-focused work environment, and the power of teamwork. Our team is fueled by a passion for problem-solving, a commitment to client satisfaction, and an insatiable curiosity for all things tech, oh, and lots of coffee.
Job Description:
We are looking for a passionate I.T. Tech I who is eager to learn and grow with our team. This position offers a unique opportunity to gain hands-on experience in various aspects of Information Technology in a professional setting.
Responsibilities:
- Brave the wilderness of hardware and software issues, armed with nothing but your wits and a trusty toolkit...oh, and Google
- Assist with troubleshooting and resolving hardware and software issues.
- Provide technical support to end-users with the grace of someone who's never heard of a Monday morning
- Forge new trails in network management, from blazing new paths with routers to navigating the labyrinth of firewalls.
- Support the implementation of new IT projects and initiatives
- Keep watch over our server systems like a vigilant guardian, ensuring they operate at peak performance
- Document and track issues and resolutions in a timely manner.
- Bring your A-game to team meetings, where we brainstorm, strategize, and geek out over the latest tech trends.
Qualifications:
- A solid understanding of computer systems, networks, and software applications
- Sharp problem-solving skills and an unwavering attention to detail
- Effective communication skills, both verbal and written, because even tech wizards need to speak the language of mere mortals.
- A collaborative spirit and a knack for thriving in a team-oriented environment
- An insatiable hunger for knowledge and a willingness to adapt to the fast-paced world of I.T.
- A degree is great, but a compelling story, certification, or background? Even better.
- Some travel will be required.
Why Work With Us?
This is a special place. we're not just colleagues; we're a tight-knit family of tech aficionados united by a common purpose: to harness the power of technology for the greater good. When you join our team, you're not just getting a job—you're joining a community of like-minded individuals who are passionate about making a difference.
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