Desktop Support Specialist

1 month ago


Santa Clara, United States AVASO Technology Solutions Full time

Responsibilities for Desktop Support Specialist

  • Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
  • Minimum 7+ years of experience
  • Act as the initial point of contact for all computer and system related concerns from clients or other employees.
  • Assist management in creating training materials pertaining to computer troubleshooting and usage.
  • Organize and file documentation pertaining to warranties and instructional guides for computer hardware.
  • Maintain a working log detailed all required system updates, as well as the date of completion.
  • Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems.
  • Resolve technical issues related to network interruptions.
  • Install and configure computer systems and applications within the company.

Technical knowledge

  • Windows & Mac operating system knowledge.
  • Advantage if Linux is there. Not mandatory.
  • Good knowledge on rebuilding Mac and Windows.
  • Good knowledge about basic windows and Mac Troubleshooting.
  • Able to troubleshoot audio video devices.
  • Should have knowledge in hosting virtual meetings.

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