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Technical Support Engineer

1 month ago

Reston, United States Platinum Talent Solutions Full time

Cyber Security/ SOC focused Infrastructure Support Engineer Opportunity for FedRamp


Grad Entry level $65,000 to $75,000 + bonus " This is a graduate entry level role with no experience required"


Amazing Opportunity to work with FedRAMP and obtain TS SC clearance


Due to our clients rapid global expansion, we are looking for talented graduates to join their exceptional FedRAMP Operations Team. The company is a leading provider of cloud communications solutions that help organizations provide the best customer engagement and experience. From their omni-channel cloud contact centre solution to their bespoke integration systems, they use cutting edge technology to transform communications and make mass personalization a reality. This includes their development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide



What we are looking for...


Due to our continued global expansion, we are looking for experienced Engineers to support our government compliance team based in Reston, Virginia.


As an SOC/Infrastructure Support Engineer, you will work within a team responsible for all activities associated with designing, deploying and maintaining the global infrastructure supporting our key services and applications. There will be an emphasis on supporting Continuous Monitoring (Con-Mon) of the storm FedRAMP infrastructure and clients for the U.S. Federal Government.


The role combines covering traditional SOC and Support roles. Engineers are tasked with creating, approving and executing changes associated with both the initial deployment and life-cycle management of all hardware and software, internal and external, deployed on production platforms. A primary responsibility of the team is the configuration, monitoring and resolution of all platform alarms, as well as providing training for and assessing rotation engineers.


Location...


  • This role is based in our office in Reston, Virginia.
  • This is an office-based vacancy and as such we expect all applicants to commute to our offices a minimum of 4 days per week.


Key responsibilities...


Monitoring & Maintenance


  • Ensuring that correct alerting is configured and local work instructions are up to date
  • Researching/defining monitoring and observability best practices
  • Maintaining scanning tool configurations
  • Executing and managing successful completion of monthly scans
  • Proposing, approving and implementing long term fixes for recurring issues
  • Actively monitoring the NOC/SOC
  • Monitoring external security notifications from vendors and other recognised security organisations
  • Participating in compliance audits, such as FedRAMP, and ensuring annual certification tasks are completed.


Faults / Escalations


  • Act as an escalation point for faults, attend/lead investigation into incidents and complete follow up tasks
  • Propose solutions for preventative measures to mitigate recurrence of issues
  • Create, approve and implement solutions to faults


Technical


  • Review of application designs and work instructions
  • Installation of new services and upgrades of existing services
  • Writing, approving and executing changes of low to medium risk levels


Customer Support


  • Working on resolving customer faults within agreed SLA.
  • Respond to calls, emails, and other customer alerts promptly and within SLA/KPI targets.
  • Remain committed to building and maintaining relationships with customers


About you...


  • Due to our customer compliance requirements, you must be a US citizen to be considered for this role.
  • Bachelor’s Degree/equivalent, preferably in a Computer Science or relevant subject, or substantial alternative experience.
  • Full SE Clearance is desirable.
  • Experience with government projects is desirable.
  • Good communication skills.
  • Good analytical skills.
  • GPA must be 3.0 or higher