Current jobs related to Customer Service Manager - Springfield - Macy's

  • Customer Service Representative

    1 week ago

    Springfield, Tennessee, United States Sudden Service Full time

    About Us:Sudden Service is a fast-paced and dynamic work environment where every day is different. We pride ourselves on delivering a unique food and fuel experience that sets us apart from our competitors. Our goal is to provide exceptional customer service and maintain a clean, safe, and welcoming atmosphere for our guests. If you are looking for a...

  • Customer Service Representative

    2 weeks ago

    Springfield, Ohio, United States Gordon Food Service Full time

    Gordon Food Service values its employees and provides opportunities for growth and development. As a Delivery Specialist, you will play a key role in ensuring customer satisfaction and driving business success.Key responsibilities include:Providing exceptional customer service and building strong relationships with customers.Maintaining accurate records and...

  • Customer Service Manager

    1 week ago

    Springfield, Illinois, United States BrightStar Care of SpringfieldDecatur Full time

    Job Title: Customer Service ManagerWe are seeking an experienced Customer Service Manager to join our team at BrightStar Care of Springfield/Decatur. As a Customer Service Manager, you will be responsible for providing exceptional customer service, managing client relationships, and overseeing the scheduling process.Job Summary:The ideal candidate will have...

  • District Sales and Service Manager

    3 weeks ago

    Springfield, Illinois, United States Service Tool Co Full time

    Job SummaryWe are seeking a District Sales and Service Manager to join our team. The ideal candidate will have a strong background in sales, excellent communication skills, and the ability to build lasting relationships with customers.ResponsibilitiesService existing customer base in assigned territoryIncrease volume of route by cold calling, selling to...

  • Territory Sales and Service Manager

    1 week ago

    Springfield, Illinois, United States Service Tool Co Full time

    We are looking for a talented and driven Territory Sales and Service Manager to lead our sales efforts in a designated territory. As a key leader on our team, you will be responsible for developing and executing sales strategies to drive growth and achieve business objectives.The ideal candidate will have a proven track record of success in sales leadership,...

  • Customer Service Representative

    2 weeks ago

    Springfield, Ohio, United States Gordon Food Service Full time

    About Us: Gordon Food Service is a family-owned business that has been serving the food industry for over 125 years. We pride ourselves on our commitment to providing high-quality products and exceptional customer service. Our company culture values diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued and...

  • Sales and Service Territory Manager

    3 weeks ago

    Springfield, Illinois, United States Service Tool Co Full time

    Job Responsibilities:Service existing customer base in assigned territoryIncrease volume of route by cold calling, selling to potential new customersTransmit product orders, inventory, and daily salesCommunicate regularly with customers on new products or service offerings, and service issues and complaintsResolve issues within company...

  • Customer Service

    9 months ago

    Springfield, United States Hy-Vee Supermarket Full time

    Responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry cleaning orders for customers. Additionally, always maintaining a positive company image by providing courteous, friendly, and Customer Service, Store Manager, Store Director, Retail, Grocery, Customer

  • Insurance Customer Service Manager

    1 week ago

    Springfield, Kentucky, United States Charlie Haydon - State Farm Agent Full time

    Job DescriptionThe ideal candidate will have excellent communication skills, both written and verbal. They will be able to establish strong customer relationships, provide prompt and accurate service, and use a customer-focused approach to educate customers about insurance options.We offer an hourly wage plus commission/bonus structure, making this role a...

  • Customer Service Management Trainee

    1 week ago

    Springfield, Wisconsin, United States Uline Full time

    About the RoleWe are seeking a talented Customer Service Management Trainee to join our team at Uline. As a member of our team, you will gain valuable on-the-job skills and experience in customer service management, empowering our representatives to deliver exceptional service.Salary RangeThe salary for this role is estimated to be between $25-$30 per hour,...

  • Customer Service Representative

    3 weeks ago

    Springfield, Virginia, United States Fidelity Power Systems Full time

    Fidelity Power Systems is one of the nation's largest distributors and services providers in the mid-Atlantic region. We offer commercial, industrial, and residential emergency power systems including standby generators, paralleling switchgear, and automatic transfer switches.We are seeking a Customer Service Representative/Dispatcher to join our team in...

  • Customer Service Specialist

    1 month ago

    Springfield, United States Robert Half Full time

    We are seeking a motivated and detail-oriented Customer Service Specialist to join a team at a leading manufacturer. The CSR will be responsible for providing exceptional customer service, managing customer inquiries, and accurately quoting orders based on customer specifications and requirements. The ideal candidate will have a strong background in customer...

  • Customer Service Specialist

    7 days ago

    Springfield, United States Robert Half Full time

    We are seeking a motivated and detail-oriented Customer Service Specialist to join a team at a leading manufacturer. The CSR will be responsible for providing exceptional customer service, managing customer inquiries, and accurately quoting orders based on customer specifications and requirements. The ideal candidate will have a strong background in customer...

  • Customer Service Coordinator

    1 week ago

    Springfield, Illinois, United States Performance Food Group Full time

    At Performance Food Group, we are seeking a skilled Customer Service Coordinator to join our team. In this role, you will manage inventory levels to ensure efficient production and operate machinery and equipment to meet production goals. You will also communicate with customers to address inquiries and resolve issues.Key Responsibilities:Manage inventory...

  • Customer Service Ambassador

    1 week ago

    Springfield, Missouri, United States Bug Zero Inc Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Bug Zero Inc.This role plays a vital part in building strong relationships with clients, providing top-tier support, and promoting our services. Key responsibilities include connecting with customers, managing technician schedules, coordinating services, solving...

  • Customer Service Professional

    1 week ago

    Springfield, Illinois, United States Bug Zero Full time

    About UsBug Zero is a reputable pest control company with over 34 years of experience. Our mission is to provide effective, reliable pest management and build trust with our clients through exceptional customer care.We take pride in delivering unparalleled service and are committed to excellence in every aspect of our business. Our team of dedicated...

  • Customer Service Ambassador

    1 week ago

    Springfield, Illinois, United States U-Haul Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role will involve providing exceptional support to customers, ensuring their needs are met, and exceeding their expectations.Job Responsibilities:Assist customers with U-Haul products and services, including rentals and...

  • Customer Service Representative

    1 week ago

    Springfield, Illinois, United States Performance Food Group Full time

    As a Customer Service Representative at Performance Food Group, you'll be responsible for managing inventory levels to ensure efficient production. Your salary will be around $40,000 - $60,000 per year, depending on your experience and qualifications.Key Responsibilities:Manage inventory levels to ensure efficient productionOperate machinery and equipment to...

  • Customer Service Representative

    2 months ago

    Springfield, United States Bug Zero Full time

    Customer Service RepresentativeWho We Are At Bug Zero, pest control has been our passion for over 34 years. We're not just in the pest control business - we're in the business of building trust and providing unparalleled customer care. We take pride in delivering exceptional service and are committed to excellence. Our mission is to protect both homes and...

  • Customer Service Representative

    2 weeks ago

    Springfield, Virginia, United States Giant Food Full time

    Opportunity OverviewWe are seeking a Customer Service Representative to join our team at Giant Food. As a Customer Service Representative, you will be responsible for providing excellent customer service and ensuring a positive shopping experience for our customers.About the RoleThis is an exciting opportunity to work in a fast-paced retail environment where...

Customer Service Manager

2 months ago

Springfield, United States Macy's Full time

Manager, Sales and Customer Service

Springfield, VA, United States

Full time Schedule


$61,525-

$102,810

Annually*




* based on job, location, and schedule


Job Description

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy’s standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy’s fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.

What You Will Do

  • Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences.
  • Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency.
  • Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results.
  • Manage selling support, including the stockroom, signing, equipment, and merchandising.
  • Support other operational areas such as OMNI, Style, and Asset Protection.
  • Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover.
  • Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
  • Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues.
  • Work a flexible retail schedule, including days, evenings, holidays, and weekends.

Skills You Will Need

Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team.

Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor.

Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency.

Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies.

Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising.

Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection.

Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent.

Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues.

Communication Skills: Consistently clear and effective communicator, writer, and presenter.

Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices.

Who You Are

  • Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
  • Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
  • Candidates with a High School diploma or equivalent are encouraged to apply. 3-5 years of management experience in retail.
  • This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
  • Able to work a flexible schedule based on department and company needs.

What We Can Offer You

  • An inclusive, challenging, and refreshingly fun work environment
  • Competitive pay and benefits rooted in principles of equity
  • Performance incentives and annual merit review
  • Merchandise discounts
  • Health and Wellness Benefits across medical, dental, vision, and additional insurance
  • Retirement Savings Plan with 401k match opportunity
  • Employee Assistance Program (mental health counseling and legal/financial advice)
  • Resources for continuous learning, career growth, and leadership development
  • 8 paid holidays
  • Paid Time Off (first year prorated depending on start date)
  • Tuition reimbursement program
  • Guild education benefit funds 100% of tuition, books, and fees in designated programs
  • Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
  • Empowerment and autonomy to perform impactful work with tangible results